Experienced Remote Customer Service Representative – Delivering Exceptional Support to Medicaid Members and Providers at arenaflex

Introduction to arenaflex

At arenaflex, we are driven by a singular purpose: to bring our heart to every moment of health. This guiding principle empowers us to deliver human-centric health care that is tailored to the needs of a rapidly changing world. Our brand is built around the idea that how we deliver our services is just as important as what we deliver. We are committed to creating a culture that is transformative, innovative, and dedicated to making health care more personal, convenient, and affordable. Our Heart At Work Behaviors support this purpose and enable everyone who works at arenaflex to feel empowered by the role they play in shaping our culture and driving innovation.

Job Overview

We are seeking a highly skilled and compassionate Remote Customer Service Representative to join our team at arenaflex. As a Member Service Representative, you will be responsible for providing exceptional telephone assistance to Medicaid members and providers. Your primary goal will be to deliver an outstanding experience to our callers, addressing their inquiries and concerns in a professional and empathetic manner. This is a remote position, and you must live within 50 miles of Richmond, VA, to be considered for this role.

Key Responsibilities

• Answering incoming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs
• Providing accurate and timely information to resolve caller inquiries and concerns
• Utilizing strong customer service skills to de-escalate conflicts and turn negative experiences into positive outcomes
• Meeting performance standards, attendance requirements, and call quality goals
• Working from home and demonstrating self-sufficiency in a remote environment
• Participating in training sessions and ongoing education to stay up-to-date on policies, procedures, and industry developments

Requirements and Qualifications

To be successful in this role, you must possess the following essential qualifications:

• High school diploma or equivalent
• Ability to communicate effectively with members and providers orally and in written form
• Strong customer service skills and a passion for delivering exceptional support
• Ability to work from home and prove self-sufficiency in a remote environment
• Reliable high-speed internet connectivity with secure service via ethernet cable (Wi-Fi is not permitted)
• Ability to commute to the office in Richmond, VA, when unable to work from home due to prolonged technical problems

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working remotely in a call center setting
• Familiarity with Medicaid and Medicare
• Previous experience in customer service or a related field

What We Offer

At arenaflex, we are committed to providing our colleagues with a comprehensive range of benefits, including:

• Competitive pay range: $17.00 - $27.90 per hour
• Full range of medical, dental, and vision benefits
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Fully-paid term life insurance plan and short-term and long-term disability benefits
• Well-being programs, education assistance, and free development courses
• CVS store discount and discount programs with participating partners
• Paid Time Off (PTO) or vacation pay and paid holidays throughout the calendar year

Work Environment and Culture

At arenaflex, we are dedicated to creating a work environment that is inclusive, supportive, and empowering. We believe in fostering a culture that values diversity, equity, and inclusion, and we are committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. We strive to provide equal access to the benefits and privileges of employment, including the provision of reasonable accommodations to perform essential job functions.

COVID-19 Vaccination Policy

arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevent them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment.

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity at arenaflex. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to our mission of bringing our heart to every moment of health.

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