Join the Team at Lighting New York: Where Customer Service Meets Innovation and Fun!
Lighting New York is revolutionizing the online lighting industry with its exceptional customer service, innovative approach, and commitment to making a difference in people's lives. As the fastest-growing online retailer in the lighting industry, we're on the hunt for talented Customer Care Agents to join our dynamic team on a 4-day weekend shift. If you're a motivated, team-oriented, and creative individual who thrives in a fast-paced environment, we want to hear from you!
About Our Company Culture
At Lighting New York, we pride ourselves on being different from the competition. We're a team-oriented, positive environment where friendly people work hard to move forward, but also know how to have fun. Our mission is to "wow" everyone we contact in our daily business endeavors, and we're looking for team members who share this vision. As a company, we've been recognized as a top 5 place to work in the state of Pennsylvania and have received accolades from Newsweek magazine for providing the best customer service in the country.
Job Summary
As a Remote Customer Care Agent, you'll be working with our customers over the phone, on live chat, and through email to create raving fans for Lighting New York every single day. You'll be part of a team that's passionate about delivering exceptional customer service, and you'll have the opportunity to think outside the box and come up with innovative solutions to unique problems. If you're a self-motivated, adventurous, and ambitious individual who is eager to learn and grow with a rapidly growing company, this is the perfect opportunity for you.
Key Responsibilities:
- Provide exceptional customer service to Lighting New York customers via phone, live chat, and email.
- Respond to customer inquiries, resolve issues, and address concerns in a timely and professional manner.
- Work independently to solve unique problems and think creatively to come up with innovative solutions.
- Collaborate with team members to share knowledge, best practices, and ideas for improving customer service.
- Maintain accurate records of customer interactions and transactions.
- Stay up-to-date with product knowledge and company policies to provide informed support to customers.
- Participate in ongoing training and development to enhance skills and knowledge.
Essential Qualifications:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 1-2 years of customer service experience, preferably in a call center or remote work environment.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
- Proficient in using computers, software applications, and technology (e.g., CRM systems, live chat software).
- Ability to work in a fast-paced environment and adapt to changing priorities.
Preferred Qualifications:
- Experience working in the retail or e-commerce industry.
- Familiarity with lighting products or home decor.
- Multilingual skills (ability to communicate in multiple languages).
- Previous experience with phone, chat, and email customer service.
- Certifications or training in customer service, sales, or a related field.
Skills and Competencies:
- Strong communication and interpersonal skills.
- Excellent problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
- Proficient in using computers, software applications, and technology.
- Adaptability and flexibility in a fast-paced environment.
- Creativity and innovative thinking.
Career Growth Opportunities and Learning Benefits:
At Lighting New York, we're committed to helping our team members grow and develop their skills. As a Customer Care Agent, you'll have access to ongoing training and development opportunities, including:
- Comprehensive onboarding program.
- Ongoing training and coaching.
- Career advancement opportunities.
- Professional development and growth opportunities.
Work Environment and Company Culture:
Lighting New York offers a unique and supportive work environment that values work-life balance, flexibility, and fun. As a remote worker, you'll have the flexibility to work from home or a secure and quiet workspace with a strong internet connection. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction.
Compensation, Perks, and Benefits:
We offer a competitive compensation package and benefits, including:
- $16.00/hour starting salary with a $1/hour increase after 60-day provisional period.
- Quarterly bonus opportunities.
- 2 weeks paid time off per year.
- Paid holidays.
- Health, dental, vision, and life insurance.
- Retirement plan with employer match.
Schedule:
Each shift will be 10 hours (for a 40-hour work week). We offer flexibility in the schedule per day. The following are the open times for each of the 4 days:
- Saturday: 12:30pm-11pm Eastern time.
- Sunday: 9am-7:30pm Eastern time.
- Monday: 10-hour shift between 9:30am-8pm Eastern time.
- Tuesday: 10-hour shift between 9:30am-8pm Eastern time.
How to Apply:
If you're excited about joining our team and have the skills and experience we're looking for, please apply today! We can't wait to hear from you and discuss this amazing opportunity further.
Don't miss out on this chance to join a dynamic team and take your career to the next level! Apply now and become a part of the Lighting New York family!
Apply Now