At blithequark, we deliver mission-critical services and solutions on behalf of our clients, creating exceptional outcomes for them and the millions of people who count on them. As a Remote Call Center Customer Service Representative, you will have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day. Our team is dedicated to providing top-notch support to our clients, and we are seeking a highly skilled and motivated individual to join our team.
We are seeking a Remote Call Center Customer Service Representative to provide exceptional support to Medicaid members in Iowa. As a Tier 1 representative, you will be the initial point of contact for inquiries from potential and existing program recipients and affiliates. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests and status changes. You will also enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
To be successful in this role, you will need to have a basic understanding of a call center environment in a customer service role and quality monitoring processes. You should be able to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. You should also be able to problem-solve through analysis and ongoing feedback, achieve results through knowledge, empathy, and commitment, and work with people of diverse backgrounds.
At blithequark, we offer a competitive hourly rate of $18.00 per hour, paid training, and equipment provided. You will also have the opportunity to work with a team of people who will challenge and inspire you to be the best. We offer a full benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
At blithequark, we are committed to the growth and development of our employees. We offer a variety of training programs and opportunities for advancement, so you can continue to learn and grow with our company. Our goal is to help you achieve your career goals and provide you with the support and resources you need to succeed.
At blithequark, we value the health and safety of our associates, their families, and our community. We are an equal opportunity employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you!
People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through our website. We are committed to providing equal employment opportunities to all individuals, regardless of their abilities.
At blithequark, we are committed to making a positive impact in the lives of our clients and our community. We are excited to have you join our team and contribute to our mission of delivering exceptional services and solutions. Apply now to become a part of our dynamic team!
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