Welcome to arenaflex
At arenaflex, people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. Our commitment to making each home safer and more livable drives our passion for delivering exceptional customer experiences. As a certified Great Place to Work and a multi-recipient of Top Workplaces, we pride ourselves on building a welcoming and inclusive workplace where everyone can thrive. From free benefits to people-focused committees, we are dedicated to making arenaflex a great place to work every day.
About the Role
We are seeking an experienced Call Center Customer Service Administrator to join our team. As a key member of our customer service team, you will handle customer inbound and outbound calls, primarily with clients post-sale, as well as general company questions for internal and external customers. Your exceptional communication and problem-solving skills will enable you to provide timely and empathetic help to our customers, ensuring their needs are met and their expectations are exceeded.
Key Responsibilities:
- Provide excellent customer service during all inbound and outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers, and senior leaders.
- Schedule service customers with local technicians as needed.
- Review completed service tickets for quality assurance in the region.
- Act as a liaison and corporate contact for arenaflex installation and service teams at the local office in your region.
- Be enthusiastic, adaptable, and patient, as well as highly detail-oriented and data-efficient.
- Be flexible to perform any task deemed necessary to support department and/or company-wide initiatives.
- Perform other duties as assigned by the supervisor.
Essential Qualifications:
To be successful in this role, you will need:
- High School Diploma or equivalent.
- At least 1 year of customer service experience.
- At least 1 year of previous office or administrative experience.
- Computer and keyboard proficiency, with the ability to work in a paperless environment.
- Ability to juggle various work activities and shift attention from one task to another to meet the demands of different stakeholders without "dropping the ball."
- Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a "roll up your sleeves" and "today not tomorrow" mentality.
Preferred Qualifications:
While not essential, the following skills and qualifications are highly desirable:
- Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
- Ability to type at least 50 words per minute (wpm).
- Highly organized, with strong time management skills and the ability to be resourceful when necessary.
- Excellent verbal and written communication skills, with the ability to communicate effectively with internal and external parties in a manner that is both articulate and professional.
- Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
What We Offer:
At arenaflex, we are committed to providing our employees with a comprehensive range of benefits, including:
- Industry-leading compensation package.
- Fully paid Medical, Dental, and Vision benefits after 90 days.
- 401k Savings Plan.
- Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs.
- Childcare benefits to support families.
- Endless opportunity for growth and advancement.
Other Perks:
In addition to our comprehensive benefits package, we also offer a range of other perks, including:
- Employee assistance program - get 24/7 support in areas including legal, financial planning, and counseling.
- Employee discount marketplace - enjoy discounts on thousands of products, from cars to local attractions.
- Gym membership compensation - your insurance will help cover the cost of your gym membership!
- Groups like Vet Connect & the Women's Committee to help you get involved and provide resources for your success.
Career Growth Opportunities:
At arenaflex, we are committed to providing our employees with opportunities for growth and development. Our comprehensive training programs, mentorship initiatives, and career advancement opportunities will enable you to take your career to the next level.
Work Environment and Company Culture:
Our work environment is fast-paced, dynamic, and supportive. We pride ourselves on our inclusive and diverse culture, where everyone is valued and respected. Our company culture is built on the principles of inclusion, sustainability, and reliability, and we are committed to making a positive impact on our communities.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.
Conclusion:
At arenaflex, we are committed to making a difference in the lives of our customers and employees. If you are looking for a challenging and rewarding role with a company that values its employees and is dedicated to making a positive impact, we encourage you to join our team. Apply today and take the first step towards an exciting and fulfilling career with arenaflex!
Apply Now