Introduction to blithequark and the Healthcare Industry
At blithequark, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. As a leader in the healthcare industry, blithequark is constantly seeking innovative ways to improve the healthcare experience for millions of people.
Job Overview
We are seeking an experienced and skilled Provider Customer Service Chat Representative to join our team at blithequark. As a Provider Advocate, you will play a crucial role in serving as the primary point of contact for healthcare providers, resolving issues efficiently, and providing support through various channels like calls and chats. Your responsibilities will include navigating multiple systems, collaborating with internal partners, and promoting self-service digital tools to enhance provider satisfaction. If you have a passion for delivering exceptional customer service, a deep understanding of healthcare processes, and excellent multitasking skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues
- Provide service to providers in a multi-channel environment, including calls, dual chats, and email as required
- Quickly and appropriately respond to contacts from healthcare professionals, such as physician offices, clinics, and billing offices
- Seek to understand and identify the needs of the provider, answering questions and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health
- Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls, escalations, and provider dissatisfaction
- Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
- Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types
- Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution
Essential Qualifications
To be successful in this role, you will need to have:
- High School Diploma / GED or equivalent work experience
- Must be 18 years of age or older
- 1+ years of customer service experience analyzing and solving customer concerns
- Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
- Ability to work full-time (40 hours/week) Monday - Friday, with flexibility to work any of our 8-hour shift schedules during our normal business hours
- Ability to work in a remote environment, with a dedicated work area established that is separated from other living areas and provides information privacy
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience in a related environment, such as an office, call center, or customer service, using phones and computers as primary job tools
- Healthcare experience and knowledge of healthcare terminology
- Presently employed within blithequark Operations & Experience
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Proficient in multi-tasking, including managing multiple conversations simultaneously
- Skilled in quickly resolving calls and messages, effectively preventing escalated complaints
- Strong time management skills
- High emotional intelligence and empathy
- Excellent active listening and comprehension abilities
- Exceptional written communication skills
- Demonstrated problem-solving, organizational, and interpersonal skills
- Proven track record of consistently achieving quality and productivity standards
- Typing speed greater than or equal to 35-40 WPM with accuracy of 90%
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to helping our employees grow and develop in their careers. As a Provider Customer Service Chat Representative, you will have access to a range of training and development opportunities, including:
- 11 weeks of paid training, with the opportunity to learn about our systems, processes, and policies
- Ongoing coaching and feedback to help you improve your skills and performance
- Opportunities to take on new challenges and responsibilities as you grow and develop in your role
- Access to a range of career development resources, including training programs, mentorship, and career counseling
Work Environment and Company Culture
At blithequark, we are proud of our company culture, which is built on a foundation of respect, empathy, and inclusivity. As a remote employee, you will be part of a virtual team that is committed to delivering exceptional customer service and supporting each other in our work. You will have the opportunity to work in a dynamic and fast-paced environment, with a range of benefits and perks, including:
- Flexible working hours and remote work arrangements
- Comprehensive benefits package, including medical, dental, and vision coverage
- Incentive and recognition programs to reward your performance and contributions
- Equity stock purchase and 401k contribution opportunities
- Access to a range of wellness programs and resources to support your physical and mental health
Compensation and Benefits
The hourly pay for this role will range from $17.74 - $31.63 per hour, based on full-time employment. We also offer a range of benefits and perks, including a comprehensive benefits package, incentive and recognition programs, and equity stock purchase and 401k contribution opportunities.
Conclusion
If you are a motivated and skilled customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Provider Customer Service Chat Representative, you will have the opportunity to make a real difference in the lives of healthcare providers and patients, while also growing and developing your skills and career. Don't miss out on this chance to join our team and start making a positive impact in the healthcare industry. Apply now to take the first step towards a rewarding and challenging career at blithequark.
Apply Now