Welcome to blithequark: A Leader in Insurance Services
At blithequark, we're not just another insurance agency; we're a dynamic team of professionals working together to provide top-notch service to our clients across over 40 states. With a history spanning over ten years and a team that has doubled in size in just the past 18 months, we're committed to excellence and dedicated to the growth and development of our employees. As part of a family of related businesses, our team members enjoy unparalleled career development opportunities, both within blithequark and across our brands.
Our Culture: Built on Excellence, Respect, Innovation, and Open Communication
We believe that happy employees are the key to happy customers. That's why we prioritize our team members' wellbeing, providing them with the tools, support, and recognition they need to thrive. Our culture is built on the values of excellence, respect, innovation, and open communication, fostering an environment where every employee feels valued, empowered, and encouraged to contribute to our collective success.
Job Overview: Customer Service Representative - P&C Licensed
We're seeking an experienced and licensed Customer Service Representative to join our team in a unique, full-time, remote opportunity. As a Customer Service Representative at blithequark, you will play a vital role in assisting our clients who have been placed with one of our partnered insurance companies. Working in a fast-paced, inbound call center environment, you will be responsible for ensuring our clients' insurance needs are met, providing them with the coverage they require at a reasonable price, and delivering exceptional customer service that exceeds their expectations.
Key Responsibilities:
- Answer inbound calls from existing clients in a fast-paced call center-like environment, utilizing multiple programs and systems simultaneously to resolve their needs quickly and efficiently.
- Develop and maintain a broad knowledge of insurance requirements and carrier guidelines across dozens of states and many carriers.
- Answer questions related to coverages, billing, and policy history, providing clear, concise, and accurate information to our clients.
- Use a proactive approach to identify and assess clients' needs, offering our services to ensure each client is placed best for their needs and creating opportunities for our in-house consultants to upsell, cross-sell, re-shop, and rewrite policies.
- Resolve client issues, process payments, answer questions, and process endorsements in a timely and professional manner.
- Maintain an in-depth understanding of the software, products, and processes used by the organization, staying up-to-date with the latest developments and advancements.
- Maintain high call quality (QA) score, process adherence, and productivity metrics, consistently meeting or exceeding performance targets.
- Perform all other duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities and requirements.
Essential Qualifications:
- Resident state P&C license required, with a strong understanding of insurance principles and practices.
- Strong attention to detail and accuracy when collecting and entering data, with a focus on quality and precision.
- Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
- Outstanding verbal and written communication skills, with the ability to effectively communicate with clients, colleagues, and other stakeholders.
- Two plus years of customer service experience in the non-standard market in a multi-insurance carrier/rater environment preferred, with a proven track record of delivering exceptional customer service and driving business results.
- Experience working in a high-volume and fast-paced call center environment, with the ability to thrive in a dynamic and rapidly changing setting.
- Ability to multi-task using multiple screens, navigating several carrier platforms and systems simultaneously, with a strong focus on technology and innovation.
- Strong, reliable internet connection, with a dedicated workspace that meets our technical requirements.
- Proactive in one's own development, welcoming coaching as an opportunity to improve and grow, with a commitment to ongoing learning and professional development.
- High energy and enjoys working in a combined team/goal-oriented environment, with a strong focus on collaboration, teamwork, and mutual support.
Preferred Qualifications:
- Experience with named non-owner policies, understanding SR-22, and FR-44 state filings is a plus, with a strong understanding of complex insurance products and services.
- Bilingual (English/Spanish), highly desired, with the ability to communicate effectively with clients who speak multiple languages.
What We Offer:
At blithequark, we're committed to setting our employees up for success, providing a comprehensive range of benefits, perks, and opportunities for growth and development. As a Customer Service Representative, you can expect:
- A paid training period, either on-site or from home, to ensure you have the knowledge, skills, and confidence to succeed in your role.
- A competitive starting salary range of $41,600.00-$43,680.00, depending on experience, plus a monthly incentive target of $500, and a comprehensive benefits package, including 401(k), dental, health, and vision insurance, paid holidays, and paid time off.
- An investment in your professional development and growth, with ongoing training and education opportunities, including our online learning system, Litmos.
- The ability to work remotely, without the need for relocation, with a flexible and supportive work environment that allows you to thrive.
- A comprehensive and highly competitive benefits package, including dental, health, and vision insurance, 401(k), paid holidays, and paid time off, with a focus on your wellbeing and quality of life.
Our Commitment to Diversity and Inclusion:
At blithequark, we're committed to creating a diverse and inclusive work environment, where every employee feels valued, respected, and empowered to contribute. We believe that diversity and inclusion are essential to our success, and we're dedicated to creating a workplace that reflects the communities we serve. Our equal employment opportunity policy ensures that every employee and applicant is treated with dignity and respect, regardless of their background, culture, or personal characteristics.
Join Our Team:
If you're a motivated, customer-focused, and results-driven professional, with a passion for delivering exceptional service and driving business results, we want to hear from you. Apply now to join our team as a Customer Service Representative, and take the first step towards a rewarding and challenging career with blithequark. With our commitment to your growth and development, you'll have the opportunity to thrive in a dynamic and supportive environment, with a team that's dedicated to your success.
Apply Now