Are you a highly organized and detail-oriented individual with a passion for delivering exceptional customer experiences? Do you have a strong background in operations management and a keen eye for process improvement? If so, we invite you to join arenaflex as an Experienced Product Operations Specialist – Land Seller Management and Customer Support.
At arenaflex, we are committed to providing our customers with the highest level of service and support. As a key member of our team, you will play a critical role in ensuring that our land seller products and services meet the needs of our customers. With a focus on operational excellence and customer satisfaction, you will be responsible for managing land seller profiles, setting up and maintaining pricing and selling rules, and collaborating with cross-functional teams to drive business results.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the travel industry. With a strong commitment to customer satisfaction and operational excellence, we have built a reputation for delivering high-quality products and services that meet the evolving needs of our customers. Our team is passionate about making a difference in the lives of our customers, and we are seeking like-minded individuals to join our team.
**Key Responsibilities**
As an Experienced Product Operations Specialist – Land Seller Management and Customer Support, you will be responsible for the following key tasks:
* Managing land seller profiles in our visit management system, including merchant settlement data, parent/chain connections, and stock portions, where relevant
* Setting up and maintaining all pricing and selling rules for all direct land merchants
* Setting up design and rules for all electronically associated sellers
* Managing land item work for new destinations
* Screening land items for severe weather and suggesting and setting up mitigation strategies where necessary
* Participating in the investigation of visit management system technology issues, and external technology associations (e.g., IBS and HotelBeds); acting as a contact with external suppliers where necessary
* Providing pricing and objective data to marketing materials
* Collaborating with Product Development team on individual seller issues requiring clarity and resolution, as well as assisting with hotel oversell circumstances
* Assisting other SCA divisions with questions or issues related to destinations and land item offerings
* Furnishing and assisting SCA offices with customer resolution for land items on a case-by-case basis
* Collaborating with Product Development to create and meet yearly open for sale (OFS) schedule
* Assisting Product Activities Facilitator with lodging stock management, land reporting, and other tasks as necessary
* Assisting with emergency management for catastrophic events and crisis situations
* Establishing and encouraging entrusting associations with partners at all levels
* Other duties as assigned
**Essential Qualifications**
* Bachelor's degree or equivalent work experience
* Strong analytical and problem-solving skills, with intelligent solutions
* Meticulous and highly organized
* Ability to work independently and collaboratively
* Self-motivated
* Strong oral and written communication skills, with the ability to present to senior management
* Proficient in Microsoft Excel and Viewpoint
**Preferred Qualifications**
* At least 2 years of experience in travel or hospitality
* Knowledge of arenaflex projects, strategies, and systems
* Knowledge of arenaflex Reservation systems
* Experience with Microsoft Power BI
**Work Environment**
This role works in a professional office environment. This job regularly uses standard office equipment like computers, phones, scanners, and file organizers.
**Compensation and Benefits**
arenaflex offers a competitive salary of $25/hour, as well as a range of benefits and perks, including:
* Comprehensive health insurance
* 401(k) matching program
* Paid time off and holidays
* Professional development opportunities
* Collaborative and dynamic work environment
**How to Apply**
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application.
[Apply Now](https://arenaflex.com/careers)
We look forward to hearing from you!
Apply Now