At arenaflex, we're on a mission to revolutionize the way essential workers connect with healthcare facilities in need of skilled professionals. As a critical member of our team, you'll play a vital role in facilitating this connection, ensuring that nurses and healthcare facilities have the resources they need to provide top-notch care. If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the healthcare industry. Our team of dedicated professionals is committed to making a positive impact on the lives of patients and healthcare workers alike. With a focus on excellence, integrity, and customer satisfaction, we're proud to be a trusted partner for healthcare facilities and essential workers across the nation.
**Job Summary**
As a Phone and Chat Specialist at arenaflex, you'll be responsible for navigating online to verify nurses' credentials, following up with them via written messages, and handling follow-up phone calls to ensure a seamless experience for our clients. Your exceptional communication skills, technical savvy, and ability to work independently will make you a valuable asset to our team.
**Responsibilities**
* Manage large volumes of inbound and outbound calls in a timely manner, ensuring that our clients receive prompt and professional service.
* Multitask and manage multiple chat channels simultaneously, providing efficient and effective support to our clients.
* Follow established communication scripts to handle various topics, ensuring consistency and accuracy in our responses.
* Identify customers' needs, clarify information, research and provide solutions and/or alternatives to meet their requirements.
* Access company and client resources to accurately handle calls, ensuring that our clients receive the best possible service.
* Perform data entry and customer service skills, maintaining accurate records and providing exceptional support to our clients.
* Navigate online efficiently, accessing and utilizing our systems and resources to provide timely and effective support.
* Work requests/records received for those requesting to sign up for a shift, verifying credentials and providing solutions to meet their needs.
* Skillfully transition between tasks without losing efficiency or composure, ensuring that our clients receive seamless support.
* Maintain punctuality and attendance at all scheduled times, ensuring that our clients receive the support they need when they need it.
* Remain positive and professional in all customer interactions, providing exceptional service and support to our clients.
**Qualifications**
* 1 year of customer service or customer support experience, with a proven track record of delivering exceptional service.
* 1 year of previous call center or office background experience, with a focus on customer service and support.
* Technical savvy, with experience navigating online systems and resources.
* Previous remote work from home experience a plus, with a proven ability to work independently and efficiently.
* Quick learner, with the ability to adapt to new systems and processes.
* Type 35 words per minute accurately, with excellent typing skills and attention to detail.
* Strong phone and verbal communication skills, with active listening and problem-solving abilities.
* A background check applicable with state and federal laws, ensuring that our clients receive the highest level of service and support.
**Pay & Benefits**
* Starting pay: $14/hour, with shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance.
* Work hours: Shifts between 7:00am-7:00pm (CST), with rotating weekends and flexible scheduling.
* Paid Training: 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST), providing comprehensive training and support to ensure your success.
* Status: Full-time 40 hours, with opportunities for career growth and advancement.
**Equipment Provided**
* Equipment will be shipped to you for full-time permanent employees, ensuring that you have the tools and resources you need to succeed.
* Must have verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
**Hardware/Software Requirements**
* Processor: Intel Core i5 5200 Series or greater.
* Memory: 8GB on Windows 8.1 / 10 64 bits.
* Screen Resolution: 1280x768 or higher, dual monitors required.
* USB headset.
* Up-to-date antivirus software must be installed on the platform and a recent scan completed.
* Firewall must be enabled.
**Why Join arenaflex?**
* Opportunity to make a positive impact on the lives of patients and healthcare workers.
* Comprehensive training and support to ensure your success.
* Flexible scheduling and rotating weekends.
* Paid training and opportunities for career growth and advancement.
* Competitive pay and benefits package.
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we want to hear from you! Apply now to join our team as a Phone and Chat Specialist at arenaflex.
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**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
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