At arenaflex, we are dedicated to providing exceptional patient care and delivering a distinctive and delightful customer experience. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in ensuring that our patients receive the highest level of service and care. If you are passionate about delivering outstanding customer service and have a strong desire to work in a fast-paced and dynamic environment, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading healthcare company that is committed to improving the lives of our patients and customers. We are a team of dedicated professionals who are passionate about delivering exceptional patient care and service. Our mission is to provide our patients with the highest level of care and service, while also delivering a distinctive and delightful customer experience.
**Job Summary**
As an Experienced Pharmacy Customer Service Associate, you will be responsible for providing exceptional patient care and delivering a distinctive and delightful customer experience. You will work closely with our pharmacists and other healthcare professionals to ensure that our patients receive the highest level of care and service. Your primary responsibilities will include:
* Registering sales on assigned cash register and providing customers with courteous, fair, friendly, and efficient checkout service
* Assisting the pharmacist, under direct supervision, in the practice of pharmacy
* Using pharmacy systems to obtain patient and drug information and process prescriptions
* Engaging customers and patients by greeting them and offering assistance with products and services
* Resolving customer issues and answering questions to ensure a positive customer experience
* Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
**Key Responsibilities**
* Provides customers with courteous, friendly, fast, and efficient service
* Recommends items for sale to customers and recommends trade-up and/or companion items
* Registers customer purchases on assigned cash register, collects cash and distributes change as requested
* Processes voids, returns, rain checks, refunds, and exchanges as needed
* Takes customers to OTC aisle when possible to assist in locating products
* Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
* Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
* Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager
* Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
* Reviews and complies with the arenaflex Pharmacy Code of Conduct
* Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians
* Processes (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner
* Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
* Maintains knowledge of Company asset protection techniques and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs
* Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
* Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
* Completes resets and revisions as directed
* Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
* Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine
* Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, and delivers orders to customers as they arrive at store)
* Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
* Complies with all company policies and procedures; maintains respectful relationships with coworkers
**Essential Qualifications**
* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
* Requires willingness to work flexible schedule, including evenings and weekend hours
* Must be able to lift up to 25 pounds and stand for long periods of time
* Must be able to work in a fast-paced environment and handle multiple tasks simultaneously
**Preferred Qualifications**
* Prefer six months of experience in a retail environment
* Prefer to have prior work experience with arenaflex
* Prefer good math skills so they can fill prescriptions accurately, including counting, measuring, and weighing medications
* Prefer good computer skills
* Prefer knowledge of store inventory control
* Prefer PTCB certification
**Skills and Competencies**
* Excellent customer service skills
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and handle multiple tasks simultaneously
* Ability to lift up to 25 pounds and stand for long periods of time
* Basic math skills and ability to accurately count, measure, and weigh medications
* Good computer skills and knowledge of store inventory control
* Ability to work flexible schedule, including evenings and weekend hours
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program to help you develop your skills and knowledge
* Opportunities for career advancement and professional growth
* Competitive salary and benefits package
* Paid time off and holidays
* Opportunities for continuing education and professional development
**Work Environment and Company Culture**
* arenaflex is a dynamic and fast-paced work environment
* We are a team of dedicated professionals who are passionate about delivering exceptional patient care and service
* We value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive to all employees
* We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off
**Compensation, Perks, and Benefits**
* Competitive salary and benefits package
* Paid time off and holidays
* Opportunities for continuing education and professional development
* Comprehensive training program to help you develop your skills and knowledge
* Opportunities for career advancement and professional growth
* Paid health insurance, including medical, dental, and vision insurance
* 401(k) matching and other retirement benefits
* Paid time off and holidays
**Conclusion**
If you are passionate about delivering exceptional patient care and have a strong desire to work in a fast-paced and dynamic environment, we encourage you to apply for this exciting opportunity. As an Experienced Pharmacy Customer Service Associate, you will have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional patient care and service. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off. Apply now to join our team and start your career with arenaflex today!
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