Introduction to blithequark
At blithequark, we are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. Our mission is to inspire discovery, develop new skills, and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives! blithequark's Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues.
Job Overview
We are looking for a highly motivated and customer-focused individual to join our team as a Patient Customer Service Support Representative. As a valued member of our team, you will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then blithequark is the place for you!
Key Responsibilities
- Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers, providing exceptional customer service and support.
- Initiate payment plans for patients with outstanding balances, ensuring a smooth and efficient process.
- Routinely utilize multiple resources to resolve patient inquiries while on the phone, demonstrating excellent problem-solving skills.
- Maintain performance goals, consistently meeting or exceeding targets, and demonstrating a commitment to excellence.
- Ability to become proficient with processes after completing a structured training program, demonstrating a willingness to learn and adapt.
Knowledge, Skills, and Abilities
- Ability to work and learn in a fast-paced environment, prioritizing tasks and managing time effectively.
- Attention to detail, ensuring accuracy and precision in all interactions and tasks.
- Perform successfully in a team environment, collaborating with colleagues and contributing to a positive and supportive team culture.
- Excellent organization skills, managing multiple tasks and responsibilities with ease.
- Proficiency navigating multiple computer screens and applications, demonstrating technical aptitude and adaptability.
- Alpha-Numeric data entry proficiency, ensuring accurate and efficient data entry.
- Excellent communication skills, providing clear and concise information to patients, colleagues, and other stakeholders.
Requirements
To be successful in this role, you will need:
- High School Diploma or equivalent, demonstrating a foundation in education and a commitment to learning.
- REMOTE WORK: A dedicated work-from-home space, ensuring a quiet, private, and distraction-free environment.
- Ability to manage time and tasks independently while maintaining productivity, demonstrating self-motivation and discipline.
- Previous medical and/or call center experience is a plus, although not required, as we provide comprehensive training and support.
Technical Requirements
- Internet download speed of at least 50 megabytes per second, ensuring reliable and efficient connectivity.
- No satellite internet, as this can impact connectivity and performance.
- Ability to connect equipment to router/modem with Ethernet cord, ensuring a stable and secure connection.
- Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port, as this can impact performance and security.
Why Join blithequark?
At blithequark, we offer a range of benefits and incentives to support your career and well-being, including:
- Work from home opportunity, providing flexibility and convenience.
- Quarterly variable bonus potential, recognizing and rewarding your contributions and achievements.
- Generous paid time off, ensuring a healthy work-life balance.
- Medical, Vision, and Dental Insurance Options, providing comprehensive coverage and support.
- Flexible Spending Accounts, allowing you to manage your finances and plan for the future.
- 401k and Employee Stock Purchase plans, supporting your long-term financial goals and security.
- No Charge Lab Testing, providing access to essential health services.
- Fitness Reimbursement Program, promoting wellness and healthy living.
- And many more incentives, recognizing and rewarding your hard work and dedication.
Pay Range
The pay range for this role is $15.25-21.00 or State/Local minimum wage, if higher, depending on your skills, experience, and qualifications.
Career Growth and Development
At blithequark, we are committed to supporting your career growth and development, providing opportunities for learning, training, and advancement. Our comprehensive training program will equip you with the skills and knowledge needed to succeed in this role, and our ongoing support and development opportunities will help you achieve your long-term career goals.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and supportive company culture, recognizing the importance of teamwork, collaboration, and mutual respect. Our remote work environment provides flexibility and convenience, while our regular team meetings and social events ensure you stay connected and engaged with your colleagues.
Conclusion
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to delivering exceptional healthcare experiences, and we believe that you can play a vital role in helping us achieve this goal. Apply now to join our team and start your journey to a fulfilling and successful career!
Equal Opportunity Employer
blithequark is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual. We encourage all qualified candidates to apply, regardless of race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other legally protected characteristic.
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