**Join arenaflex, a national leader in providing medical equipment and services, in a dynamic role that combines patient care with exceptional customer service. As an Experienced Patient Care Customer Service Representative, you will be responsible for delivering top-notch care to patients while ensuring seamless communication and order processing.**
**About arenaflex**
arenaflex Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, arenaflex provides high-quality medical products, services, and outstanding customer care.
**Overview and Responsibilities**
**Summary**
We are seeking a dedicated and compassionate Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY. In this role, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. As a key member of our team, you will play a vital role in ensuring the highest level of patient satisfaction and care.
**Key Responsibilities:**
* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
* Obtain medically necessary documentation
* Process patient orders through our online pharmacy system
* Resolve tracking issues and reschedule shipping orders for patients
* Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
* Verify orders are complete
* Perform other duties as assigned
**Qualifications**
* Employment is contingent on:
+ Background investigation (company-wide)
+ Drug screen (when applicable for the position)
+ Valid driver's license in state of residence with a clean driving record (when applicable for the position)
* Education and/or Experience:
+ High school diploma or GED equivalent
+ Experience in the medical field and administrative record management
+ Strong customer service background
* Skills, Knowledge, and Abilities:
+ Effectively communicate in English; both oral and written
+ Helpful, knowledgeable, and polite while maintaining a positive attitude
+ Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
+ Maintain confidentiality and practice discretion and caution when handling sensitive information
+ Medical terminology
+ Multi-task along with attention to detail
+ Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
+ Self-motivation, organized, time-management, and deductive problem-solving skills
+ Work independently and as part of a team
**Physical Demands**
* Requires sitting, walking, standing, talking, or listening
* Requires close vision to small print on computer and/or paperwork
**Machines, Equipment, and Technical Abilities**
* Email transmission and communication
* Internet navigation and research
* Microsoft applications; Word and Excel
* Office equipment; fax machine, copier, printer, phone, and computer/tablet
* Understanding use of all applicable home medical equipment and supplies
**Benefits**
* 401k
* Medical, Dental, and Vision
* Life Insurance and Disability
* Generous Paid Time Off and Paid Holidays
* Bonus and Incentive Opportunities (Non-Exempt and Exempt)
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
**Work Environment and Company Culture**
arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. arenaflex is a DRUG-FREE WORKPLACE.
**Compensation and Perks**
* Pay starting at $15 per hour
* Quarterly bonus opportunity
* 100% REMOTE work from home day one of employment
* Must live in the US and live within 60 miles of any arenaflex location
* After Hours Call Center of Sleep Center shifts
* Hours per 5 days a week
* Part-time 25-29 hours
* Full-time 36-40 hours
* Weekdays (4pm-10:30pm)
* Part-time 5-6 hour scheduled shift between 4pm-10pm
* Full-time 6-8 hour scheduled shift between 4pm-10:30pm
* Weekends (Friday 4pm-Monday 10:30am)
* Part-time 5-7 hour scheduled shift
* Full-time 8-10 hour scheduled shift
**How to Apply**
If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and profile to our hiring manager, who will review your application and contact you if you have related experience to the applied position. To view the status of a position that you submitted your profile/resume to, please visit our website.
**Equal Opportunity Employer**
arenaflex Healthcare Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. arenaflex is a DRUG-FREE WORKPLACE.