At arenaflex, we are dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country. As a national leader in home medical equipment and sleep apnea treatment, we strive to empower patients to manage their health and treatment at home, leading to a more comfortable and productive life. Our team of passionate professionals is committed to delivering exceptional patient care, and we are seeking a dedicated and compassionate Patient Care Coordinator to join our Sleep Central (After Hours Call Center) team in Murray, KY.
**Job Summary:**
We are looking for a skilled and empathetic Patient Care Coordinator to work remotely from home, providing exceptional customer service to patients during evening and weekend shifts. As a Patient Care Coordinator, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. If you are a motivated and organized individual with a strong customer service background and experience in the medical field, we encourage you to apply for this exciting opportunity.
**Key Responsibilities:**
* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
* Obtain medically necessary documentation
* Process patient orders through our online pharmacy system
* Resolve tracking issues and reschedule shipping orders for patients
* Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
* Verify orders are complete
* Perform other duties as assigned
**Qualifications:**
* High school diploma or GED equivalent
* Experience in the medical field and administrative record management
* Strong customer service background
* Ability to effectively communicate in English, both orally and in writing
* Helpful, knowledgeable, and polite attitude with a positive demeanor
* Ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
* Maintain confidentiality and practice discretion and caution when handling sensitive information
* Medical terminology
* Multi-tasking and attention to detail
* Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Ability to work independently and as part of a team
**Skills and Competencies:**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and critical thinking skills
* Ability to maintain confidentiality and handle sensitive information
* Proficiency in Microsoft applications, including Word and Excel
* Ability to navigate the internet and use email transmission and communication
* Familiarity with home medical equipment and supplies
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we believe in investing in our employees' growth and development. As a Patient Care Coordinator, you will have the opportunity to:
* Develop your skills and knowledge in patient care and customer service
* Work with a team of experienced professionals who are passionate about delivering exceptional patient care
* Participate in ongoing training and education programs to stay up-to-date on the latest medical products and services
* Take advantage of career advancement opportunities within the company
**Work Environment and Company Culture:**
arenaflex is a dynamic and fast-paced organization that values innovation, teamwork, and customer satisfaction. As a remote employee, you will have the flexibility to work from home and enjoy a comfortable and productive work environment. Our company culture is built on the principles of:
* Respect and empathy for our patients and customers
* Excellence in patient care and customer service
* Continuous learning and improvement
* Collaboration and teamwork
* Integrity and transparency
**Compensation, Perks, and Benefits:**
* Competitive hourly rate of $16 per hour
* Quarterly bonus opportunity
* 100% remote work from home opportunity
* Generous paid time off and paid holidays
* Overtime pay for non-exempt hourly positions based on business needs
* Commission for Account Executives
* Fixed and variable rate car reimbursement for Area Managers and Account Executives
* Employee discount program
* Employee recognition program
* Bonus and incentive opportunities
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
* EAP
* 401k
* Medical, Prescription, Dental, and Vision
* HSA and FSA/Dependent Care FSA
* Life Insurance, Disability, Accidental death, Identity protection, and Legal services
* Meru Health Mental health and Mercer SmartConnect Medicare programs
* Livongo Diabetes and High Blood Pressure programs
* Healthcare Bluebook and RX Savings solutions programs
* HEPB and TB vaccinations
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.
**How to Apply:**
If you are a motivated and organized individual with a strong customer service background and experience in the medical field, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, sign into your account. All positions are posted for a minimum of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in arenaflex.
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