About blithequark
At blithequark, we're redefining the way we approach patient care by providing a comprehensive and compassionate approach to chronic care management. Our team is dedicated to delivering exceptional customer service and ensuring that our patients receive the highest level of care possible. We're seeking a talented and empathetic Patient Advocate Representative to join our Patient Support Department and be a part of this mission.
Job Summary
We're looking for a highly skilled and motivated Patient Advocate Representative to work from home and provide first-class customer service to our patients. As a key member of our call center operations, you'll be responsible for handling patient inquiries, resolving issues, and ensuring accurate and timely shipping of reorders. If you're an attentive listener, fast-thinker, and problem-solver with excellent communication skills, we want to hear from you!
Responsibilities
- Obtains and processes authorizations for reorders, ensuring timely and accurate processing.
- Resolves patient issues and ensures accurate reorder processing via phone, document processing, and medical record validation.
- Ensures patients have all required medical documentation to permit billing of services as assigned.
- Maximizes patient base through retention efforts and cross-selling via phone, ensuring a high level of patient satisfaction.
- Handles inbound and outbound calls from patients' physicians and referral sources to troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients.
- Audits configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities.
- Maintains a strong understanding of medical documentation, insurance requirements, and company procedures.
- Maintains a high degree of confidentiality always due to access to sensitive information.
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
Qualifications
To be successful in this role, you'll need to possess the following qualifications:
- Minimum high school diploma or GED equivalent.
- Customer service experience preferred, but not required.
- Proficient computer literacy, including strong keyboarding and ability to key data accurately while maintaining strong listening skills.
- Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
- Exceptional phone and email etiquette.
- Position may require evening and weekend availability.
Essential Skills and Competencies
To excel in this role, you'll need to possess the following essential skills and competencies:
- Excellent communication and interpersonal skills.
- Strong problem-solving and critical thinking skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong attention to detail and accuracy.
- Ability to maintain confidentiality and handle sensitive information.
- Flexibility and adaptability in a dynamic environment.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their careers. As a Patient Advocate Representative, you'll have access to:
- Regular training and development opportunities to enhance your skills and knowledge.
- Opportunities for career advancement and professional growth.
- A supportive and collaborative work environment that encourages innovation and creativity.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
Work Environment and Company Culture
As a work-from-home employee, you'll have the flexibility to work in a comfortable and distraction-free environment. Our company culture is built on the values of:
- Certainty: We're committed to delivering exceptional results and exceeding our patients' expectations.
- Compassion: We understand the burdens of our patients and their loved ones, and we're dedicated to providing compassionate and empathetic care.
- Advancement: We're constantly looking for ways to innovate and improve our services, and we encourage our employees to think creatively and suggest new ideas.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A salary range of $40,000 - $60,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- A generous paid time off policy, including vacation days, sick leave, and holidays.
- A 401(k) matching program to help you save for your future.
- A flexible work schedule that allows you to balance your work and personal life.
How to Apply
If you're a motivated and compassionate individual who is passionate about delivering exceptional customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to our careers page at careers-blithequark.icims.com/jobs/3789/patient-advocate-representative---work-from-home%21/job.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to be an EEO/AA employer.
Apply Now