Introduction to blithequark
At blithequark, we are dedicated to delivering extraordinary care and improving the health and well-being of the communities we serve. As a multi-specialty physician-led organization, we have been providing access to top-ranked healthcare services in the Midwest region since 1994. With over 600 doctors and advanced practice providers affiliated with our organization, we are committed to excellence in patient satisfaction, quality healthcare, and community service. We are now seeking a highly skilled and compassionate Part Time Remote Customer Service Specialist to join our team and contribute to our mission of providing exceptional patient care.
Job Overview
As a Part Time Remote Customer Service Specialist at blithequark, you will serve as the initial point of contact and liaison between patients, healthcare facilities, physicians, clinical staff, and practices to facilitate patient healthcare needs. You will be responsible for answering a high volume of inbound calls, navigating electronic health records, and providing excellent customer service to patients, providers, and external organizations. If you have recent healthcare or customer service experience and are passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Navigate electronic health records to obtain and validate historical information, capture and document demographic and financial information, and maintain accountability for accurate data entry while ensuring patient privacy and security as outlined by HIPAA.
- Manage a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service in a variety of situations.
- Leverage critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity, researching complex issues and consulting/escalating to clinical staff when necessary.
- Schedule patient visits based on complex provider preferences, verify and update insurance, and collect and document demographics, maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions.
- Manage calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time, and communicating in a professional, positive, and respectful manner with patients, providers, blithequark staff, and external organizations.
Essential Qualifications
To be successful in this role, you will need:
- A High School Diploma or GED
- 2-5 years of experience in customer service or healthcare, with a strong preference for recent healthcare experience
- Excellent communication and interpersonal skills, with the ability to communicate in a professional, positive, and respectful manner with patients, providers, and external organizations
- Strong critical thinking and problem-solving skills, with the ability to leverage multiple job aids and resources to provide appropriate levels of service
- Proficiency in electronic health records and ability to navigate complex systems with ease
- Ability to work in a constant state of alertness and in a safe manner, as this is a safety-sensitive position
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience working in a call center or customer service environment, with a strong preference for experience in a healthcare setting
- Knowledge of insurance basics, MyChart, and appointment instructions
- Experience with electronic health records and ability to maintain proficiency in and share knowledge of these systems
- Strong typing skills, with a minimum speed of 35 wpm and 90% accuracy
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills
- Strong critical thinking and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities and deadlines
- Proficiency in electronic health records and ability to navigate complex systems with ease
- Strong attention to detail and ability to maintain accurate and timely records
- Ability to work in a team environment and collaborate with colleagues to achieve common goals
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Part Time Remote Customer Service Specialist, you will have access to a range of training and development programs, including:
- Comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role
- Ongoing coaching and feedback to help you continue to grow and develop in your career
- Opportunities for advancement and professional growth within the organization
- Access to a range of educational resources and programs to help you continue to learn and develop new skills
Work Environment and Company Culture
At blithequark, we are proud of our company culture and work environment. As a Part Time Remote Customer Service Specialist, you will be working in a fast-paced and dynamic environment with a team of dedicated and compassionate professionals. We offer a range of benefits and perks to our employees, including:
- Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
- Disability insurance paid for by blithequark
- Pension Plan/403(b) Plan funded by blithequark
- 401(k) plan with blithequark match
- Tuition Assistance available on first day
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays, and personal time
- Adoption assistance
Compensation, Perks, and Benefits
As a Part Time Remote Customer Service Specialist at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:
- Competitive hourly rate
- Part-time benefits, including medical, dental, vision, and life insurance
- Opportunities for overtime and bonus pay
- Comprehensive training program and ongoing coaching and feedback
- Access to a range of educational resources and programs
- Paid Time Off benefit combines vacation, sick days, holidays, and personal time
Conclusion
If you are a motivated and compassionate individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity to join our team as a Part Time Remote Customer Service Specialist. With a competitive hourly rate, comprehensive benefits package, and opportunities for career growth and development, this is an opportunity you won't want to miss. Apply today to join our team and contribute to our mission of providing extraordinary care and improving the health and well-being of the communities we serve. Please note that you must live within 1 hour of St. Louis, Missouri, and be available to work Monday-Tuesday 7:30am-4pm, Wednesday-Friday 9a-1pm, with no weekends or holidays.
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