Introduction to arenaflex
arenaflex is a leading multi-specialty physician-led organization that has been providing access to extraordinary care for over two decades. With a network of over 600 doctors and advanced practice providers, we are committed to delivering high-quality patient care and improving the health and well-being of the communities we serve. Our organization is built on a foundation of excellence, compassion, and innovation, and we are seeking a talented and dedicated Remote Part Time Customer Service Specialist to join our team.
Job Overview
As a Remote Part Time Customer Service Specialist at arenaflex, you will play a vital role in providing exceptional customer service to our patients, healthcare providers, and facilities. You will be the initial point of contact and a liaison between patients, healthcare facilities, physicians, clinical staff, and practices, facilitating patient healthcare needs and ensuring seamless coordination of care. If you have recent healthcare or customer service experience and are passionate about delivering outstanding patient care, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Navigate the electronic health record to obtain and validate historical information, capture and document demographic and financial information, and maintain accountability for accurate data entry while ensuring patient privacy and security as outlined by HIPAA.
- Manage a high volume of incoming calls from patients, healthcare providers, and facilities, resolving issues and ensuring excellent customer service in a variety of situations.
- Leverage critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity, researching complex issues and consulting/escalating to clinical staff when necessary.
- Schedule patient visits based on complex provider preferences, verify and update insurance, and collect and document demographics, maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions.
- Manage calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time, and providing excellent and consistent customer service in a variety of situations.
Essential Qualifications
To be successful in this role, you will need:
- A High School Diploma or GED
- 2-5 years of experience in customer service or healthcare, with a strong preference for recent healthcare experience
- Excellent communication and interpersonal skills, with the ability to communicate in a professional, positive, and respectful manner with patients, providers, and external organizations
- Strong critical thinking and problem-solving skills, with the ability to leverage multiple job aids and resources to provide appropriate levels of service
- Proficiency in electronic health records and ability to maintain accurate and timely data entry
- Ability to work in a constant state of alertness and in a safe manner, as this is a safety-sensitive position
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience working in a call center or customer service environment, with a strong preference for experience in a healthcare setting
- Knowledge of insurance basics, MyChart, and appointment instructions
- Experience with electronic health records and ability to navigate complex systems
- Strong typing skills, with a minimum speed of 35 wpm and 90% accuracy
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Excellent customer service skills, with the ability to provide exceptional service in a variety of situations
- Strong communication and interpersonal skills, with the ability to communicate effectively with patients, providers, and external organizations
- Ability to work in a fast-paced environment, with a high volume of incoming calls and multiple priorities
- Strong critical thinking and problem-solving skills, with the ability to leverage multiple job aids and resources to provide appropriate levels of service
- Ability to maintain accurate and timely data entry, with a strong attention to detail and ability to navigate complex systems
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Remote Part Time Customer Service Specialist, you will have access to a range of training and development programs, including:
- Comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role
- Ongoing coaching and feedback to support your growth and development
- Opportunities for advancement and career progression within the organization
- Access to a range of educational resources and training programs to support your continued learning and development
Work Environment and Company Culture
At arenaflex, we are proud of our company culture and work environment. As a Remote Part Time Customer Service Specialist, you will be working from home, with a schedule that includes 20 hours per week, with no weekends or holidays. You will be part of a dynamic and supportive team, with a strong focus on delivering exceptional patient care and providing outstanding customer service.
Compensation, Perks, and Benefits
As a Remote Part Time Customer Service Specialist at arenaflex, you will be eligible for a range of compensation, perks, and benefits, including:
- Competitive hourly rate
- Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
- Disability insurance paid for by arenaflex
- Pension Plan/403(b) Plan funded by arenaflex
- 401(k) plan with arenaflex match
- Tuition Assistance available on first day
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays, and personal time
- Adoption assistance
Conclusion
If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team as a Remote Part Time Customer Service Specialist. With a strong focus on patient care, a dynamic and supportive work environment, and a range of opportunities for growth and development, arenaflex is the perfect place to take your career to the next level. Apply today and join our team of dedicated and talented professionals who are committed to making a difference in the lives of our patients and communities.
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