Experienced Owner Service Agent - Inbound Customer Service (Remote) in South Carolina - GE Appliances

Join the GE Appliances Team: Empowering Innovation and Customer Satisfaction

At GE Appliances, a Haier company, we're driven by a shared vision to make "good things, for life." As the fastest-growing appliance company in the U.S., we're fueled by a team of creators, thinkers, and makers who believe in the power of innovation and collaboration. Our culture is built on three core commitments: coming together, always looking for a better way, and creating possibilities. We're excited to invite you to be a part of our journey and contribute your skills and experience to our team.

About the Role: Owner Service Agent - Inbound Customer Service (Remote)

We're seeking an experienced Owner Service Agent to join our team in providing exceptional inbound customer service from the comfort of your own remote workspace. As an Owner Service Agent, you'll be the primary point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a positive owner experience. This is an excellent opportunity to launch a rewarding career in customer service and grow with a dynamic organization.

Key Responsibilities:

• Drive owner-focused solutions for customer issues, utilizing creativity and judgment-based reasoning skills to resolve inquiries related to parts sales, service, pre & post purchase.
• Receive incoming calls, faxes, emails, chats, or written inquiries and provide timely and effective responses.
• Follow established guidelines and implement concession guidelines that are in the best interest of the owner and GEA, using GEA contact center systems.
• Create, update, and retrieve owner records for logging facts surrounding complaints, actions, and resolutions.
• Proactively provide feedback to Quality and Training to help keep training processes and materials updated.
• Adhere to safety policies and procedures to ensure a safe work environment for all.
• Support other parts of the business as directed and take on additional responsibilities as assigned.

Essential Qualifications:

• High School Diploma or GED.
• Two+ years of sales or service experience (desired).
• Passion for customer service and problem-solving.
• Excellent organizational skills, with the ability to prioritize and plan for rapid satisfactory resolution.
• Effective time management, with the ability to multi-task and use critical thinking.
• Flexible with the ability to take direction from management and work independently to achieve goals.
• Excellent written communication skills, with good typing ability and computer skills.
• Good listening and questioning skills, with the ability to resolve conflict and diffuse difficult situations.
• Exceptional sense of ownership with proven follow-through skills.
• Proven attendance record showing dependability and accountability to work as scheduled.

Preferred Qualifications:

• Previous experience in a customer-facing role or a similar industry.
• Strong negotiation and conflict resolution skills.
• Ability to remain calm and patient while handling challenging customer concerns.
• Desire to work in a team environment to achieve common goals.

Requirements for Remote Work Environment:

• Dedicated work area that is quiet and spacious enough for ASI-provided equipment.
• Local internet provider (no Satellite or DSL internet connections allowed due to security issues).

What We Offer:

As an Owner Service Agent, you'll enjoy a competitive base rate of $15.00 per hour, plus performance-based incentives paid weekly. You'll also be eligible for a comprehensive benefits package, including:

• Medical, dental, vision, short-term and long-term disability, and life insurance.
• GE Appliance discounts.
• Tuition reimbursement.
• Paid time off.

Career Growth Opportunities and Learning Benefits:

At GE Appliances, we're committed to helping our employees grow and develop their skills. As an Owner Service Agent, you'll have access to comprehensive training and ongoing support to ensure your success. You'll also have opportunities to advance your career and take on new challenges within the organization.

Our Culture:

At GE Appliances, we value diversity and inclusion, and we're committed to creating a workplace where everyone feels valued and respected. We believe that a diverse team is essential to driving innovation and delivering exceptional customer experiences. Our culture is built on trust, flexibility, and a commitment to empowering our employees to do their best work.

Why Join GE Appliances?

By joining our team, you'll become part of a dynamic organization that's shaping the future of the appliance industry. You'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences and driving innovation. If you're looking for a rewarding career with a company that values its employees and customers, we encourage you to apply for this exciting opportunity.

Equal Opportunity Employer:

GE Appliances is an Equal Opportunity Employer, and we're committed to making employment decisions without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

If you're a motivated and customer-focused individual looking to launch a rewarding career in customer service, we encourage you to apply for this exciting opportunity. Please submit your application, and we'll be in touch to discuss your qualifications further.

Location: South Carolina (Remote)

Expected Salary: $15 per hour

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