**Join arenaflex, a leading provider of innovative healthcare cost management solutions, and become a part of a dynamic team that is shaping the future of healthcare.**
As an Experienced Outbound Customer Service Representative at arenaflex, you will play a vital role in delivering exceptional customer experiences, ensuring customer satisfaction, and driving business growth. If you are a customer-focused individual with a passion for delivering top-notch service, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a renowned company with a 40-year legacy in the healthcare industry. We are dedicated to helping healthcare payers manage the cost of care, improve competitiveness, and inspire positive change. Our commitment to diversity, inclusion, and belonging is at the heart of our company culture, and we strive to create a workplace that fosters mutual respect and collaboration.
**Job Summary**
As an Experienced Outbound Customer Service Representative, you will be responsible for communicating with customers primarily by phone to verify and correct demographic information, research and resolve customer demographic inquiries, and educate providers via phone to ensure inquiry resolution. You will also ensure delivery of accurate information updates for input into all of arenaflex's applications, serve as a liaison to other departments, and collaborate with cross-functional teams to provide inquiry resolution and identify center operational issues.
**Key Responsibilities**
* Communicate with customers primarily by phone to verify and correct demographic information
* Research and resolve a variety of customer demographic inquiries at the point of service to ensure customer retention and satisfaction
* Obtain information from customers and communicate feedback for follow-up when required to ensure satisfactory resolution
* Educate providers via phone to ensure inquiry resolution
* Ensure delivery of accurate information updates for input into all of arenaflex's applications
* Serve as a liaison to other departments to provide inquiry resolution and identify center operational issues
* Collaborate, coordinate, and communicate across disciplines and departments
* Ensure compliance with HIPAA regulations and requirements
* Demonstrate arenaflex's Core Competencies and values held within
**Requirements**
* Minimum HS Diploma or GED
* Minimum 6 months customer service experience in an office environment
* Call center or telephone experience in a similar environment or industry
* Knowledge of medical and claim terminology
* Communication (written, verbal, listening), organizational, problem-solving, leadership, customer service, interpersonal, follow-up, and data entry skills
* Ability to demonstrate reliability and dependability
* Ability to handle escalated situations in a customer service-oriented and professional manner
* Ability to maintain confidentiality in all required situations
* Ability to dissect, organize, and format multiple types of complex provider data for promotional use and/or reporting
* Ability to customize communication style to educate internal and external customers
* Ability to work independently as well as part of a team
* Ability to prioritize and manage time
* Ability to use software, hardware, and peripherals related to job responsibilities, including Microsoft Excel and other Microsoft Office products
**Preferred Qualifications**
* Previous experience in the healthcare industry
* Knowledge of arenaflex's products and services
* Experience with customer relationship management (CRM) software
* Certification in customer service or a related field
**What We Offer**
* Competitive salary: $17.00 per hour
* Health insurance, 401(k) match, and bonus opportunity
* Flexible schedules and remote work options
* Comprehensive training program and continuous on-the-job coaching and mentoring
* Advancement and growth opportunities
* Recognition and awards programs
* Generous Paid Time Off and Paid company holidays
* Tuition reimbursement and Flexible Spending Account
* Employee Assistance Program and Summer Hours
**Work Environment and Culture**
arenaflex is committed to creating a workplace that is inclusive, diverse, and supportive. We believe in fostering a culture that encourages collaboration, innovation, and growth. Our team members are passionate about delivering exceptional customer experiences and are dedicated to helping healthcare payers manage the cost of care.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering top-notch service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.
**Equal Employment Opportunity**
arenaflex is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or protected veteran status.
**Join arenaflex Today!**
Don't miss out on this exciting opportunity to join a dynamic team that is shaping the future of healthcare. Apply now and become a part of arenaflex's commitment to delivering exceptional customer experiences and driving business growth.