Introduction to arenaflex and the Industry
arenaflex is a renowned leader in the beverage industry, dedicated to refreshing the world and making a difference. With a rich history spanning over a century, our company has established itself as a pioneer in innovation, customer satisfaction, and operational excellence. As a key player in the industry, we are committed to nurturing an inclusive culture that fosters growth, curiosity, and continuous learning. Our purpose is to create value for our customers, employees, and the communities we serve, while driving profitability and sustainability.
Job Description Summary
The National Customer Operations Manager (NCOM) on the Inspire Account Team at arenaflex is responsible for developing and implementing customer operations plans that drive beverage quality, revenue, and profit growth. This role requires close collaboration with the sales team, customers, and internal stakeholders to configure and deliver account-based equipment, service, and supply chain solutions. The NCOM will play a key role in identifying opportunities to improve quality, service, and productivity across the system, while ensuring proper cost management and contributing to our goal of becoming our customers' most valued supplier.
Key Responsibilities
- Lead customer selling efforts of operational products and services, and provide customer stewardship to external portfolio of customers and internal client groups (sales, finance, and marketing)
- Develop and execute short-term and long-term business operational plans for a portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, and other strategic initiatives
- Create project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives, and lead internal project team resources and project communication with customers and account teams
- Develop annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts, and identify key drivers of service to create solutions that decrease costs, increase quality, and deliver additional profit to customers and arenaflex
- Provide operational subject matter expertise to external customers and internal stakeholders, and lead the development of customer operations plans to drive quality, service, and productivity across the system
Essential Qualifications and Requirements
To be successful in this role, you will need:
- A Bachelor's degree (BS/BA or equivalent) in a relevant field, with a Master's degree (MS/MA/MBA or equivalent) preferred
- Previous experience in a face-to-face customer sales or operations role, calling on senior-level buyers, with a minimum of 3 years of customer management experience or customer operational management experience
- 2-4 years of general operations experience, with a strong understanding of project management principles and practices
- Experience working with data, specifically manipulation and analysis, with the ability to create operational solutions and utilize system tools to deliver customer value
- Functional skills, including technical capability, financial acumen, presentation development and delivery, influencing, and strategic thinking
Preferred Qualifications and Requirements
In addition to the essential qualifications, the following are preferred:
- Experience working in a fast-paced, dynamic environment, with a strong ability to adapt to changing priorities and deadlines
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, internal stakeholders, and external partners
- A strong understanding of the beverage industry, with knowledge of customer needs, market trends, and competitive landscape
- Experience with project management tools and software, with the ability to analyze data and develop insights to inform business decisions
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a National Customer Operations Manager, you will have access to a range of training and development programs, including:
- Leadership development programs, designed to enhance your skills and knowledge in areas such as strategic thinking, influencing, and communication
- Functional training programs, focused on developing your expertise in areas such as project management, data analysis, and customer operations
- Cross-functional training programs, designed to broaden your understanding of the business and develop your skills in areas such as sales, marketing, and finance
- Coaching and mentoring programs, designed to provide you with personalized support and guidance in your career development
Work Environment and Company Culture
At arenaflex, we pride ourselves on our inclusive and dynamic work environment. Our company culture is built on four key behaviors – curious, empowered, inclusive, and agile – and we value how we work as much as what we achieve. As a National Customer Operations Manager, you will be part of a team that is passionate about creating value for our customers, employees, and the communities we serve.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including a salary range that reflects your experience and qualifications. In addition to your salary, you will be eligible for a range of perks and benefits, including:
- Comprehensive health and wellness programs, designed to support your physical and mental well-being
- Retirement savings programs, designed to help you plan for your future
- Paid time off and holiday programs, designed to provide you with a healthy work-life balance
- Professional development programs, designed to support your career growth and development
Conclusion
If you are a motivated and results-driven professional, with a passion for customer operations and a desire to make a difference, we encourage you to apply for the National Customer Operations Manager role at arenaflex. As a key member of our team, you will have the opportunity to drive business growth, develop your skills and knowledge, and contribute to our mission of refreshing the world and making a difference. Apply now to join our team and start your journey with arenaflex!
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