At arenaflex, we are dedicated to delivering exceptional healthcare services to our clients, and we are seeking a highly motivated and detail-oriented Medical Intake / Data Entry Specialist to join our team. As a vital first point of contact for our Utilization Review Department, you will play a critical role in supporting the collection of intake information, creating electronic patient files, and sorting and mailing certification letters.
**About arenaflex**
arenaflex is a nationwide, independent leader in personalized managed health care, focused on what's important to our clients – comprehensive services with the program excellence and cost containment that they demand. With over three decades of innovative and professional health care excellence, arenaflex has established itself as an industry leader, committed to conserving health care dollars while ensuring quality care through effective programs and personalized service.
**Overview of the Role**
As a Medical Intake / Data Entry Specialist, you will be responsible for supporting the Utilization Review Department by performing the following key responsibilities:
* Answering Utilization Review line and directing calls to the appropriate person, retrieving voicemail, and transferring messages to the assigned nurse
* Collecting demographic information to create patient files
* Printing, mailing, faxing, and copying correspondence as necessary
* Performing other duties as assigned by the URA Team Leader
**Key Responsibilities**
* Answer and direct calls to the Utilization Review line, ensuring timely and accurate communication with clients and staff
* Collect and verify demographic information to create accurate and complete patient files
* Prepare and mail certification letters, ensuring timely and efficient processing
* Perform data entry tasks, including entering patient information into databases and maintaining accurate records
* Provide clerical support to the URA Team, including answering phones, responding to emails, and performing other administrative tasks as needed
**Qualifications and Requirements**
* High School Diploma or equivalent required
* Courses in computers, medical terminology, data entry, word processing, and secretarial training desired
* At least one year of professional office experience, with experience in a healthcare environment required
* Knowledge of computers, data entry in databases, word processing, and multiple line telephone systems
* Bi-lingual helpful but not required
* Ability to proof written material accurately and maintain attention to detail
* Accurate data entry ability and ability to organize a large variety of tasks and prioritize as directed by the assigned URA Team Leader
* Ability to work with a variety of professional staff and provide clerical backup as needed for that staff
* Understanding of customer service and ability to provide excellent service to clients and staff
**Benefits and Perks**
* Competitive salary and benefits, including medical, dental, vision, long-term care, short-term disability, long-term disability, company paid and voluntary life insurance, critical illness, accident insurance, and flexible spending
* 401k plan with company match, fully vested after 1 year
* No weekends and nights
* Paid Holidays
* Work-life balance
* Remote/hybrid setting (once trained)
* Monday - Friday, 9:30 am - 6:00 pm shift
* Shift Differential Available for this shift
**Career Growth Opportunities and Learning Benefits**
* arenaflex is committed to the growth and development of our employees, offering opportunities for career advancement and professional growth
* We provide ongoing training and development programs to help you enhance your skills and knowledge
* Our team is dedicated to supporting each other's success, creating a collaborative and inclusive work environment
**Work Environment and Company Culture**
* arenaflex is a dynamic and fast-paced work environment, with a team of dedicated professionals committed to delivering exceptional healthcare services
* We value diversity and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all employees
* Our company culture is built on a foundation of respect, empathy, and open communication, with a focus on teamwork and collaboration
**How to Apply**
If you are a motivated and detail-oriented individual with a passion for healthcare administration, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and are committed to creating a workplace that is welcoming and inclusive for all employees.