Experienced Loss Prevention and Customer Service Professional – Enhancing Store Security and Customer Experience at arenaflex

Introduction to arenaflex

At arenaflex, we pride ourselves on being a dynamic and innovative retail organization that thrives on the excitement of discovery. With over 1,000 stores across the country, our brand is synonymous with a unique shopping experience that combines the thrill of the hunt with the satisfaction of finding that perfect item. Our stores are a treasure trove of designer luggage, statement shoes, and an ever-changing assortment of brands that keep our customers coming back for more. As a member of our team, you will be part of a culture that values diversity, inclusivity, and the empowerment of our associates to make a real difference in the lives of our customers.

About the Role

We are seeking an experienced and highly skilled Loss Prevention Customer Service Associate II to join our team at arenaflex. As a key member of our store team, you will play a critical role in maintaining a safe and secure shopping environment for our customers, while also providing exceptional customer service and support to our store management and loss prevention teams. This is an exciting opportunity to contribute to the growth and success of your career, while being part of a dynamic and fast-paced retail environment that is always evolving and innovating.

Key Responsibilities

• Maintain a proper and professional stance in the designated area at the front of the store, acting as a visual deterrent to prevent potential loss or dishonesty
• Review and understand the Store Emergency Response Guide, ensuring that you are equipped to respond to any situation that may arise
• Wear a complete arenaflex approved uniform, including a Body Worn Camera, to ensure that you are easily identifiable and able to perform your duties effectively
• Greet customers appropriately, demonstrating courtesy and respect, and establish a positive and welcoming tone for their shopping experience
• Establish and maintain a position at the front of the store or in a department, providing a visible presence and support to our customers and store teams
• Respond to customer requests for assistance, referring them to store management or customer service via a arenaflex issued radio, and ensuring that their needs are met in a timely and efficient manner
• Observe and report any suspicious behavior or critical incidents to LP or store management, using your sound judgment and decision-making skills to ensure the safety and security of our customers, employees, and assets
• Perform a closing safety sweep of the store with a member of management, ensuring that all areas are secure and that our customers and employees are protected
• Adhere to all arenaflex policies and procedures, maintaining and supporting our company culture and values, and ensuring that you are always acting in the best interests of our organization
• Document required incidents in AIIM Case Management, providing accurate and detailed records of any incidents or issues that may arise
• Perform other duties as assigned, demonstrating your flexibility and willingness to support the needs of our store teams and customers

Essential Qualifications

• Strong verbal and written communication skills, with the ability to effectively communicate with customers, store teams, and management
• Sound decision-making skills, with the ability to think critically and make informed decisions in a fast-paced and dynamic environment
• Ability to take initiative and perform well independently, with a strong sense of self-motivation and direction
• Prioritizes and organizes workload, managing time effectively and ensuring that all tasks and responsibilities are completed to a high standard
• Able to stand for long periods of time, with the physical ability to perform the duties of the role
• 0-2 years retail or security experience, with a strong understanding of loss prevention principles and practices

Preferred Qualifications

• Prior experience in a customer-facing role, with a strong understanding of customer service principles and practices
• Experience working in a fast-paced and dynamic retail environment, with the ability to adapt to changing situations and priorities
• Strong knowledge of loss prevention techniques and strategies, with the ability to apply this knowledge in a practical and effective manner
• Ability to work effectively in a team environment, with a strong sense of collaboration and cooperation

Career Growth and Development

At arenaflex, we are committed to the growth and development of our associates, providing opportunities for career advancement and professional development. As a Loss Prevention Customer Service Associate II, you will have the opportunity to develop your skills and knowledge, taking on new challenges and responsibilities as you grow and develop in your role. Our company is dedicated to providing a supportive and inclusive work environment, where all associates can thrive and reach their full potential.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on teamwork, collaboration, and mutual respect. We value diversity and inclusivity, and are committed to creating a workplace where all associates feel welcome, valued, and empowered to contribute. Our company culture is built on a foundation of integrity, honesty, and transparency, with a strong emphasis on customer satisfaction, employee engagement, and community involvement.

Compensation and Benefits

We offer a competitive compensation package, with a starting pay range of $13.05 to $18.25 per hour. Our benefits package includes a range of perks and incentives, such as associate discounts, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more. We also offer a range of health and wellness benefits, including medical, dental, and vision coverage, HSA, health care FSA, life insurance, short and long term disability, paid parental leave, paid holidays, vacation, and sick time, and auto and home insurance discounts.

Conclusion

If you are a motivated and enthusiastic individual, with a passion for customer service and loss prevention, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Loss Prevention Customer Service Associate II, you will play a critical role in maintaining a safe and secure shopping environment for our customers, while also providing exceptional customer service and support to our store teams. Don't miss out on this chance to develop your skills, advance your career, and be part of a dynamic and innovative retail organization that is always evolving and innovating. Apply today and discover the arenaflex difference!

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