At arenaflex, we're passionate about delivering exceptional customer experiences and empowering our clients to achieve their goals. As a leading technology consulting firm with a global presence, we're committed to fostering diverse, multicultural teams that drive innovation and growth. With offices across the US and a strong presence in New York, we're dedicated to helping our clients succeed in an ever-evolving digital landscape.
**Job Summary:**
We're seeking an experienced Live Chat Support Agent to join our team in Denver, CO. As a remote worker, you'll be part of a dynamic team that provides critical assistance to our clients through chat tools, following arenaflex's standard operating procedures. If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering exceptional customer experiences, we invite you to apply for this exciting opportunity.
**Location:**
This is a remote position, and you must be a resident of Colorado state. All remote work must be performed in Colorado, and we will not consider out-of-state candidates who are looking to relocate to Colorado for this position.
**Work Schedule:**
* Training: Monday - Friday, 9 AM - 6 PM, for 3 weeks
* Permanent schedule: Tuesday through Saturday, 9 AM - 6 PM
**Job Description:**
As a Live Chat Support Agent, you'll play a critical role in providing Tier I support and customer assistance for our mobile application. Your responsibilities will include:
* Providing critical assistance to clients through chat tools, following arenaflex's standard operating procedures
* Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
* Installing client software on supported devices, following defined procedures, processes, and methods
* Employing Incident Management procedures to enter tickets into the required tracking system
* Collaborating with cross-functional teams to resolve complex issues and improve customer experiences
**Minimum Qualifications:**
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
* OR
* Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees
**Preferred Qualifications:**
* Jira experience
* ITIL Certification
* Agile and scrum methodology experience
* Government work experience
* Apple and Google Play Store experience
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models
**Essential Skills and Competencies:**
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong analytical and technical skills, with a focus on mobile application support
* Proficiency in chat tools and customer service software
* Ability to work collaboratively with cross-functional teams
* Strong attention to detail and ability to follow procedures and processes
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Live Chat Support Agent, you'll have access to:
* Ongoing training and development opportunities to enhance your technical skills and knowledge
* Collaborative and dynamic work environment that fosters innovation and growth
* Opportunities for career advancement and professional development
* Access to cutting-edge technology and tools to support your work
**Work Environment and Company Culture:**
At arenaflex, we're passionate about creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on:
* Collaboration and teamwork
* Innovation and creativity
* Customer-centric approach
* Continuous learning and development
* Diversity, equity, and inclusion
**Compensation, Perks, and Benefits:**
We offer a competitive compensation package, including:
* Competitive hourly rate
* Ongoing training and development opportunities
* Collaborative and dynamic work environment
* Access to cutting-edge technology and tools
* Opportunities for career advancement and professional development
**How to Apply:**
If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.
**Note:**
This job posting is not intended to be a comprehensive list of all responsibilities, qualifications, or requirements. arenaflex reserves the right to modify or change the job description, qualifications, or requirements at any time.
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