Experienced Licensing Trainer Admin for Remote Work at Home Opportunity with Occasional Onsite Visits

Join Teleperformance, a Global Leader in Omnichannel Customer Experiences

Teleperformance is a renowned global company that has been providing exceptional customer experiences since 1978. With a presence in over 62 countries and interactions with over 38% of the world's population, we have established ourselves as a leader in the industry. Our success is built on the dedication of our people, and we are committed to fostering a culture that supports their growth and development.

We are currently seeking an experienced Licensing Trainer Admin to join our team on a full-time remote basis with occasional onsite visits to locations such as Boise, ID; Richmond, VA; Port St. Lucie, FL; or Salt Lake City, UT. As a Licensing Trainer Admin, you will play a critical role in driving the success of our agents by providing high-quality training and support.

Purpose of the Licensing Trainer Admin Role

The Licensing Trainer Admin is a multifaceted role that requires a strong and diverse skillset. The successful candidate will be responsible for leading safe, conscientious, and professional training programs that cater to the needs of our agents. This involves working within a team of trainers to facilitate successful group dynamics and nurturing growth and learning within each agent.

Key Responsibilities:

• Develop and deliver formal and informal lessons throughout the course, drawing from experience and expertise.
• Create assignments, including homework, special projects, and reading assignments, tailored to challenging portions of the curriculum.
• Plan, direct, and coordinate training and development activities for assigned service sites.
• Engage agents during class through participation, discussions, and "teach-backs" to ensure knowledge transfer.
• Provide feedback to agents on their coursework performance and discuss areas for improvement.
• Assess and monitor individual agent performance in collaboration with training coordinators.
• Maintain availability for agents through online chat sessions, email, and "office hours."
• Track agent attendance and other progress reporting in collaboration with training.

Essential Qualifications and Skills

To be successful in this role, you will need:

• A license in Property and Casualty, Personal Lines, or Life and Health, or related work experience.
• 3-5 years of proven success as an internal and/or external training and development practitioner in a complex, fast-paced insurance environment.
• A solid understanding of training processes and practices for adult learners.
• Excellent oral and written communication skills.
• A high sense of urgency and the ability to meet high-pressure deadlines.
• Knowledge of licensing processes, continuing education requirements, and background check requirements is recommended.
• Relationship management experience and a keen sense of attention to detail.
• A typing speed of at least 40 wpm.
• Flexibility with availability and schedule based on business needs.
• The ability to pass mandatory background checks, including pre-screenings, illegal drug tests, and credit checks.

Preferred Qualifications and Skills

While not essential, the following qualifications and skills are highly desirable:

• Experience in coaching, mentoring, and developing others in a training environment.
• A strong understanding of the insurance industry and its regulatory requirements.
• Previous experience working in a remote or virtual environment.

Career Growth Opportunities and Learning Benefits

At Teleperformance, we are committed to supporting the growth and development of our employees. As a Licensing Trainer Admin, you will have access to a range of training and development opportunities that will help you enhance your skills and advance your career.

Our company culture is built on a foundation of continuous learning, and we encourage our employees to take ownership of their development. You will have the opportunity to work with a diverse team of professionals and gain exposure to a range of industries and technologies.

Work Environment and Company Culture

As a remote worker, you will be part of a global team that is passionate about delivering exceptional customer experiences. Our company culture is built on a foundation of collaboration, innovation, and inclusivity.

While you will be working from home, you will be required to make occasional onsite visits to our locations. We provide a supportive and inclusive work environment that is designed to help you succeed.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits that are designed to support your well-being and financial security. Our benefits package includes:

• A competitive salary.
• A comprehensive benefits package.
• Opportunities for career growth and development.
• A supportive and inclusive work environment.

Why Join Teleperformance?

At Teleperformance, we are passionate about delivering exceptional customer experiences, and we are committed to supporting the growth and development of our employees. As a Licensing Trainer Admin, you will play a critical role in driving the success of our agents and contributing to the growth of our company.

If you are a motivated and experienced training professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.

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