Are you a customer service professional with a passion for delivering exceptional experiences and resolving complex issues? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Licensed Customer Service Representative, where you'll play a critical role in supporting our sophisticated client base and driving customer satisfaction.
**About blithequark**
blithequark is a leading provider of innovative financial solutions, dedicated to empowering individuals and businesses to achieve their goals. Our team of experts is committed to delivering exceptional customer experiences, and we're seeking a talented Licensed Customer Service Representative to join our ranks. As a member of our team, you'll have the opportunity to work with a diverse range of clients, develop your skills and expertise, and contribute to the growth and success of our organization.
**Key Responsibilities**
As an Experienced Licensed Customer Service Representative, you'll be responsible for:
* Providing advanced customer service activities and initiatives for specialized products and services
* Supporting a complex dedicated suite of products/services, services a sophisticated client base, and/or leverages an advanced process or tool to support internal and external customers
* Focusing on problem resolution that occurs across multiple channels for our customers
* Delivering the CARES model to customers and service partners
* Receiving, investigating, and responding to customer inquiries regarding complex products, services, and issues via all channels through which customers are served
* Resolving customer service inquiries and issues; Recommending appropriate solutions; resolving the most complex or recurring issues, and identifying root cause and acting as an escalation point
* Interacting with higher levels within the customer organization
* Maintaining high levels of customer satisfaction consistent with blithequark's core values
* Demonstrating commitment to quality
* Serving as a coach or mentor and may serve as a trainer to the customer service team
* Documenting customer interactions and completing service requests to minimize customer effort or additional action
**Requirements**
To be successful in this role, you'll need:
* An Associate's degree or equivalent degree as well as related experience or product knowledge to accomplish primary duties
* Typically 3+ years of experience in a customer service or related field
* In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered
* FINRA Series 7 and 63 (or 66) required
**Benefits**
As a valued member of our team, you'll enjoy a comprehensive range of benefits, including:
* Medical/prescription drug coverage (with a Health Savings Account feature)
* Dental and vision options
* Employee and spouse/child life insurance
* Short and long-term disability protection
* 401(k) with blithequark match, pension, and stock purchase plans
* Dependent care reimbursement account
* Back-up child/elder care
* Adoption, surrogacy, and doula reimbursement
* Educational assistance, including select programs fully paid
* A robust wellness program with financial incentives
* Paid time off, including:
+ Maternity and/or parental leave
+ Up to 11 paid holidays each year
+ 8 occasional absence days each year, unless otherwise required by law
+ Between 15 to 25 vacation days each year, depending on career level and years of service
**Work Environment and Company Culture**
As a remote-based customer service representative, you'll have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a positive and inclusive work environment, where everyone feels valued and supported. We're committed to fostering a culture of continuous learning, growth, and innovation, and we're excited to welcome you to our team!
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.
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