Introduction to blithequark
At blithequark, we come together to make a meaningful impact on people's lives. As a leader in the home appliance industry, we're powered by a team of passionate and innovative individuals who believe in the power of creativity, collaboration, and customer satisfaction. Our philosophy, "The blithequark Way," is built on three simple commitments: coming together, always looking for a better way, and creating possibilities. We're dedicated to fostering a culture of inclusivity, diversity, and trust, where everyone can thrive and grow.
About the Role
We're seeking an experienced and skilled Owner Service Agent to join our team as an Inbound Customer Service Representative. As a key member of our customer service team, you'll play a vital role in delivering exceptional support to our customers, resolving their issues, and providing product information and registration services. If you're passionate about customer service, have excellent communication skills, and are looking for a challenging and rewarding role, we encourage you to apply.
Key Responsibilities
- Drive owner-focused solutions for customer issues, utilizing creativity and judgment-based reasoning skills to resolve problems and provide excellent customer service.
- Receive incoming calls, faxes, emails, chats, or written inquiries and provide answers to contact inquiries related to parts sales, service, pre- and post-purchase.
- Follow established guidelines and concession guidelines to implement solutions that are in the best interest of the owner and blithequark.
- Create, update, and retrieve owner records for logging facts surrounding complaints, actions, and resolutions.
- Proactively provide feedback to Quality and Training to help keep training processes and materials updated.
- Adhere to safety policies and procedures to ensure a safe work environment for all.
- Support other parts of the business, as directed.
Essential Qualifications
- High School Diploma or GED required.
- Two+ years of sales or service experience desired.
- Passion for customer service and problem-solving.
- Excellent written and verbal communication skills.
- Organized and thorough, with the ability to prioritize and plan for rapid satisfactory resolution.
- Ability to adapt to change and work in a fast-paced environment.
- Flexible, with the ability to take direction from management and work independently to achieve goals.
- Good typing ability and computer skills, with the ability to navigate multiple online applications.
- Good listening and questioning skills, with the ability to resolve conflict and diffuse difficult situations.
Preferred Qualifications
- Previous experience in a customer-facing role, preferably in the home appliance industry.
- Experience with Windows-based programs and other internal applications.
- Proven attendance record, showing dependability and accountability to work as scheduled.
- Proven ability to accept constructive feedback and apply coaching.
- Desire to work in a team environment to achieve common goals.
- Ability to remain calm and patient while handling challenging customer concerns.
Requirements for Remote Work Environment
- Dedicated work area that is quiet and spacious enough for blithequark-provided equipment (e.g., PC, keyboard, mouse, monitors, chords to hook it all up, and the Ethernet chord).
- Local internet provider (no Satellite or DSL internet connections allowed due to security issues).
- Internet speeds must be as follows: Ping under 50, Download 50Mbps or higher, and Upload 15Mbps or higher.
What We Offer
At blithequark, we're committed to providing our employees with a comprehensive benefits package, including:
- Competitive hourly rate of $15.00 per hour, plus performance-based incentives, paid weekly.
- Comprehensive benefits package, including medical, dental, vision, short-term and long-term disability, life insurance, and blithequark discounts.
- Tuition reimbursement and paid time off.
- Opportunities for career growth and professional development.
- A dynamic and inclusive work environment that values diversity and promotes a culture of trust and respect.
Career Growth Opportunities
At blithequark, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including:
- Comprehensive onboarding program to help you get started in your role.
- Ongoing training and coaching to help you develop your skills and knowledge.
- Opportunities for career advancement and professional growth.
- A mentorship program to help you connect with experienced professionals in your field.
Our Culture
At blithequark, we're proud of our culture, which is built on the values of inclusivity, diversity, and trust. We believe that our differences are our greatest strength and that a diverse workplace fosters creativity, innovation, and exceptional outcomes. We're committed to creating a safe and inclusive work environment where everyone can thrive and grow.
How to Apply
If you're passionate about customer service, have excellent communication skills, and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.
Conclusion
Join blithequark as an Owner Service Agent and become part of a dynamic team that's passionate about delivering exceptional customer service and making a meaningful impact on people's lives. With a comprehensive benefits package, opportunities for career growth, and a culture that values diversity and inclusivity, we're confident that you'll find a rewarding and challenging role with our team. Apply today and take the first step towards an exciting and fulfilling career with blithequark!
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