Introduction to blithequark and the Industry
At blithequark, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. As a leader in the healthcare industry, blithequark is committed to mitigating its impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
The healthcare industry is constantly evolving, and at blithequark, we are at the forefront of this change. We are committed to creating a healthcare system that is responsive, affordable, and equitable for all. Our team of highly skilled professionals is dedicated to serving and managing special needs for our members and their families. We are passionate about delivering an extraordinary experience to our members and making a positive impact on their lives.
Job Overview
We are seeking an experienced and compassionate Healthcare Customer Advisor to join our team at blithequark. As a Healthcare Customer Advisor, you will have the opportunity to deliver holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs. You will serve as an ongoing point of contact for members, providing guidance and community resources during key transition times throughout their journey.
This is a full-time, 40-hour per week position, working Monday through Friday from 9:45am to 6:15pm CST. You will be required to work occasional overtime as needed. We offer 18 weeks of paid training, and during this time, you will learn about our systems, processes, and culture. You will also have the opportunity to develop your skills and knowledge in a supportive and dynamic environment.
Key Responsibilities
- Provide holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs, owning end-to-end resolution of issues.
- Serve as an ongoing point of contact for members, primarily via the phone channel, delivering compassionate support and creating a memorable, positive experience.
- Create and build ongoing relationships with members and teammates, fostering a strong team environment through activities such as mentoring and acting as a resource for colleagues.
- Make decisions independently and solve problems creatively and completely using sound judgment and critical thinking.
- Consistently follow through on commitments and frame realistic expectations for members, planning, prioritizing, organizing, and completing work to meet established objectives.
- Manage project time to ensure follow-up and outreach work is completed in a timely manner, maintaining accurate family counts on our documentation platform.
- Focus on teamwork and fostering a strong team environment, anticipating member needs and proactively seeking out external and internal resources or partners to add unexpected value for the member.
- Determine appropriate referrals to other programs or services as needed, providing high-quality member experience as reflected in post-contact surveys and member feedback.
Essential Qualifications
To succeed as a Healthcare Customer Advisor at blithequark, you will need:
- A high school diploma or equivalent work experience.
- At least 1 year of experience helping, resolving, or advocating on behalf of members or customers.
- Experience using a computer and Microsoft Office, including Microsoft Word, Excel, and Outlook.
- Ability to work 40 hours per week, Monday through Friday, from 9:45am to 6:15pm CST, with occasional overtime as needed.
- Must be 18 years of age or older.
Preferred Qualifications
While not required, the following qualifications are preferred:
- 1+ years of experience in a similar role, such as A4Me or Quick Assist.
- Claims processing experience.
- Experience providing care for children with special needs.
- Experience within a member-focused healthcare environment.
- Experience within a service delivery capacity, such as social services, caregivers, hospitality, social work, sales, or non-profit agencies.
Skills and Competencies
To be successful in this role, you will need to possess:
- Strong empathy, compassion, and listening skills.
- Aptitude to be proactive, organized, resourceful, and relentless in solving issues and providing support.
- Critical thinking and problem-solving skills, with the ability to prioritize time efficiently.
- Self-starter abilities and the ability to thrive in ambiguity without established processes.
- Motivation to improve processes and a drive to add value by delivering more than customers expect.
- Agility and flexibility to excel in a fast-paced work environment with constant learning and change.
- Ability to diffuse member distress, manage complex situations, and translate complex benefit terminology and processes into common language members can understand and act upon.
- High emotional intelligence, with the ability to separate self from complaints or escalated members and focus on delivering thoughtful, compassionate care and resolving issues.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Healthcare Customer Advisor, you will have access to a range of training and development opportunities, including:
- 18 weeks of paid training to develop your skills and knowledge.
- Ongoing coaching and feedback to support your growth and development.
- Opportunities to take on new challenges and responsibilities as you progress in your career.
- Access to a range of training and development programs, including leadership development and specialized skills training.
Work Environment and Company Culture
At blithequark, we are proud of our diverse and inclusive culture. We believe that diversity creates a healthier atmosphere and that everyone deserves the opportunity to live their healthiest life. Our company culture is built on a foundation of:
- Respect and empathy for our members and each other.
- A commitment to delivering exceptional customer service and making a positive impact on our members' lives.
- A focus on teamwork and collaboration, with a strong emphasis on supporting and developing our employees.
- A dynamic and fast-paced work environment that is constantly evolving and improving.
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package, including:
- A salary range of $18.80 to $36.78 per hour, depending on experience and location.
- A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and equity stock purchase program.
- Incentive and recognition programs to reward your hard work and dedication.
- A range of perks and benefits, including flexible working hours, remote work options, and a dynamic and supportive work environment.
Conclusion
If you are a compassionate and driven individual who is passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity at blithequark. As a Healthcare Customer Advisor, you will have the chance to work with a talented team of professionals who are dedicated to creating a healthier and more equitable healthcare system. Don't miss out on this opportunity to join our team and start doing your life's best work.
Apply Now