Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, innovative environment where technology and empathy come together to empower individuals to live their healthiest lives? If so, we invite you to join arenaflex, a leading provider of personalized health and benefits solutions, as a Health Assistant/Healthcare Customer Service Representative.
**About arenaflex**
arenaflex is a pioneering company that has revolutionized the healthcare industry by providing cutting-edge solutions that empower individuals to take control of their health and well-being. Our mission is to make a meaningful difference in the lives of our members, customers, and employees by delivering exceptional service, expertise, and empathy. With a strong focus on culture and innovation, we have been recognized as a Top Place to Work by Inc. Magazine and Excellence in Customer Service by Business Intelligence.
**Job Description**
As a Health Assistant/Healthcare Customer Service Representative at arenaflex, you will be the primary point of contact for our members, providing personalized support and guidance to help them navigate the complex healthcare system. You will be responsible for delivering interventions that influence members' decisions and behavior, making them smarter consumers of healthcare, and helping them to better understand their benefit packages and care plans.
**Key Responsibilities:**
* Deliver interventions to support members in navigating the complex healthcare system via phone and digital messaging
* Influence members' decisions and behavior by making them smarter consumers of healthcare, translating their benefit packages and care plans, and helping them to find doctors and access the right clinical resources
* Leverage technology and internal resources to help understand members' paths, actions needed, and next steps
* Drive better client outcomes by assisting with improved financial outcomes, helping members avoid inappropriate healthcare usage and process errors, and optimizing benefit packages and third-party vendors
* Assist with improved health (medical and behavioral) outcomes, help clients understand and optimize their preventive services, and reduce and/or eliminate avoidable admits, ER usage, and readmits
**Qualifications:**
* Minimum of 3 years of experience in a service-based environment, with a Bachelor's Degree or 5 years of relevant experience
* Relevant background experience can include, but is not limited to:
+ Insurance setting
+ Telephonic customer service
+ Medical office
+ Health Plan
+ Social services
+ Behavioral health
+ Counseling
+ Healthcare coordination
+ Pharmacy tech
+ Benefits specialist
+ Health coach
+ Case management
+ Exercise and health education
* Highly agile and comfortable in a high-paced, innovative, technology-driven environment
* Knowledge of consumer health plans and terminology
* Understanding of how patients use and access healthcare
* Ability to thrive in a performance-based environment
* Demonstrate high levels of personal accountability, empathy, and critical thinking
* Excellent written and verbal communication skills
* Strong self-management and self-starter skills
* Ability to listen, talk, and type all at once through multi-channel communications
* Demonstrated attention to detail and time management skills
**Additional Information:**
* arenaflex requires a broadband connection with at least 1 Mbps upload and 1 Mbps download speed. You will also be required to use a wired connection from laptop to router (not WiFi)
* IT equipment will be provided directly by arenaflex
* Schedule: Monday-Friday (hours can fall between 8am-11:15pm EST)
**What We Value:**
At arenaflex, we believe in creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members, and customers. Our values are:
* We find joy and purpose in serving others
* Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.
* We are strong individually and together, we're powerful
* Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
* We roll up our sleeves and get stuff done
* Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.
* We're boldly and relentlessly reinventing healthcare
* We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.
**Join Our Team:**
If you are passionate about delivering exceptional customer service and making a meaningful impact in the lives of others, we invite you to join arenaflex as a Health Assistant/Healthcare Customer Service Representative. Apply now and become a part of our innovative and dynamic team!