Introduction to arenaflex
arenaflex is a leading American pharmaceutical retailer and company that has been at the forefront of the healthcare industry since its inception. With a rich history spanning over a century, arenaflex has grown to become one of the largest drug store chains in the United States, offering a wide range of products and services to its customers. At arenaflex, we are committed to providing exceptional patient care and pharmacy services, and we are now seeking an experienced and skilled pharmacist to join our team as a full-time remote customer support pharmacist.
Job Summary
In this role, you will be responsible for the execution of medical services procedures and driving patient wellbeing results. You will execute patient intervention pharmacy programs and ensure compliance with clinical pharmacy services. As a remote customer support pharmacist, you will be the primary point of contact for patients, providing expert advice and guidance on medication use, answering questions, and resolving issues in a timely and professional manner. You will also be responsible for processing prescriptions from a remote setting, conducting data and clinical reviews, and making strategic decisions to ensure accuracy and appropriateness of medications.
Key Responsibilities
- Carry out direct patient care programs, including but not limited to Drug Treatment Management programs, Vaccination Services, and Payer and Pharma Adherence and Clinical Projects.
- Drive the execution of various marketable strategies and ventures to guarantee business needs are being met.
- Drive compliance and continuous quality improvement in the delivery of clinical pharmacy patient care and services by contemplating, assessing, and re-designing processes; monitoring and analyzing results; and implementing changes.
- Ensure region pharmacies comply with regulatory compliance, standard operating procedures, and FDA guidelines.
- Drive regional pharmacy financial performance by aligning business strategies to company financial objectives.
- Implement and execute patient intervention pharmacy projects to maximize financial performance.
- Support efforts on enhancing patient experience by increasing focus on healthcare services (e.g., patient consultation, medication management, drug therapy reviews, and retail, clinical, or health services, such as vaccinations, disease state management, and Specialty programs).
- Provide expertise, resources, training, and support to pharmacists and field management.
- Conduct data and clinical reviews and make strategic decisions to ensure accuracy and appropriateness of medications.
- Review drug accounts and patient profiles to ensure proper and safe medication treatment.
- Provide individualized patient/supplier consultation.
- Win the trust of patients by listening to their concerns and providing a sounding board for pharmacy concerns.
- Give feedback regarding the effectiveness of the Client Maintenance Program, including comments from patients as the value of individual consultations.
- Be liable for all inquiries, transactions, and issues which relate directly to patient treatment.
- Provide clinical consultation and information to patients, physicians, and insurance plans as necessary.
Essential Qualifications
- Current Pharmacist license as conferred by the appropriate state licensing authority.
- Experience advancing colleagues to research and resolve issues.
- Experience working with confidential information.
- Able to work non-standard hours, which may include evenings, holidays, and/or weekends.
- Experience using time utilization skills, such as prioritizing/coordinating and following details and meeting deadlines of multiple tasks with varying completion dates.
- Experience developing approaches to achieving goals with minimal supervision, relying on oneself to complete objectives, and determining when escalation of issues is necessary.
- Experience providing customer service to internal and external clients, including meeting quality standards for services, and evaluation of customer satisfaction.
- Able to travel up to 10% of the time for business purposes (within state and out of state).
Preferred Qualifications
- Ability to obtain other state pharmacy licenses if necessary.
- Knowledge of insurance plans.
- Knowledge of computer operating systems, including Radio, Commitment, and Plus.
- Basic level skill in Microsoft Excel (e.g., opening a workbook, inserting a row, selecting font and size, formatting cells as currency, using copy, paste, and save functions, adjusting text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting borders, selecting page orientation, using spell check, or printing worksheets).
- Basic level skill in Microsoft PowerPoint (e.g., inserting, rearranging, hiding, and deleting slides, navigating between slides, increasing list level, adding, centering, and editing text, changing views, inserting a table or a note, moving objects, printing frame view, or running a slide show).
- Basic level skill in Microsoft Word (e.g., opening a document, cutting, pasting, and editing text, selecting font type and size, changing margins and section width, formatting, inserting bullets, pictures, and dates, using find and replace, fix, spell check, track changes, review sheet, or print functions).
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As a remote customer support pharmacist, you will have access to training programs, skills development initiatives, and the opportunity to move up the corporate ladder. You will also be part of a team that values innovation, creativity, and collaboration, and you will be encouraged to share your ideas and suggestions for improving our services and processes.
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced organization that values diversity, equity, and inclusion. We are committed to creating a work environment that is respectful, supportive, and inclusive of all employees, regardless of their background, culture, or identity. As a remote customer support pharmacist, you will be working from home, but you will still be part of a larger team that is passionate about delivering exceptional patient care and pharmacy services.
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and benefits package to its employees, including health care benefits, prescription drug discounts, employee assistance programs, paid time off, retirement plans, employee discounts, and wellness programs. As a remote customer support pharmacist, you will be eligible for a salary of $25 per hour, as well as other benefits and perks that are designed to support your well-being and career growth.
Conclusion
If you are a motivated and experienced pharmacist who is passionate about delivering exceptional patient care and pharmacy services, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a remote customer support pharmacist, you will be part of a dynamic and fast-paced organization that values innovation, creativity, and collaboration, and you will have the opportunity to make a real difference in the lives of our patients and customers. Apply now to take the first step towards a rewarding and challenging career with arenaflex!
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