Experienced Full-Time Customer Service Representative for Data Entry and Patient Enrollment - Remote Work Opportunity at arenaflex with Competitive Hourly Rate

Introduction to arenaflex

arenaflex is a leading healthcare, pharmacy, and retail company with a long history of caring for communities. As part of the U.S. Retail Pharmacy and U.S. Healthcare segments, arenaflex is committed to making more happy lives through better health. With a strong presence of almost 9,000 brick-and-mortar stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex is proud to be a local health destination serving nearly 10 million customers every day.

Job Overview

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at arenaflex. As a Customer Service Representative, you will be responsible for performing data entry tasks, patient enrollment, and handling high-volume customer requests. You will work under direct supervision and be expected to maintain guideline operating procedures and perform duties in accordance with arenaflex's policies and procedures.

Key Responsibilities

• Utilize arenaflex's solution information passage techniques and rules to process new patient enrollment by entering data into the proper system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing prescription information and interpret medical abbreviations (SIG codes).
• Resolve all data entry issues related to exceptions.
• Handle communication to patients (inbound calls, chats, messages) and resolve outbound calls to prescribers and patients as necessary.
• Resolve Third-Party Rejections by inspecting, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
• Make phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.
• Provide support to Pharmacists, both those in the office and those in different locations.
• Identify and communicate issues to senior-level staff as appropriate.

Essential Qualifications

• High School Diploma or GED.
• Basic level computer skills (e.g., start and shut down computer, use mouse to point and click, start and close programs, switch between applications, save files, print reports, and access information online).
• Basic web browser skills to include opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating back/forward/stop buttons, and filling out forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Ability to communicate effectively in writing and verbally.
• 18 years old or older.

Preferred Qualifications

• At least one year of pharmacy technician experience in a retail or call center environment.
• At least one and a half years of experience as a pharmacy technician with a certificate/registration by the state as granted by the state Board of Pharmacy or nationally recognized certification organization.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Fluency in Spanish and English.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment. You will be expected to acquire a dynamic professional license or certification within the first 90 days and maintain an active professional license or certification.

Work Environment and Company Culture

arenaflex is an Equal Opportunity Employer, including disability/veterans. We are committed to creating a diverse and inclusive work environment that values the contributions of all employees. Our company culture is built on a foundation of respect, integrity, and a commitment to excellence.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $27-$35 per hour, as well as a comprehensive benefits package that includes opportunities for professional growth and development. Our benefits package is designed to support the well-being and success of our employees, both in and out of the workplace.

Conclusion

If you are a motivated and dedicated individual who is passionate about providing excellent customer service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Service Representative, you will be an integral part of our team and will play a critical role in delivering high-quality services to our customers. Don't miss out on this opportunity to join a leading healthcare, pharmacy, and retail company and take your career to the next level. Apply now to become a part of the arenaflex team!

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