Introduction to blithequark
Imagine being part of a revolutionary e-commerce platform that combines community, shopping, and entertainment to create a unique experience for its users. blithequark is the largest livestream shopping platform in North America and Europe, where users can buy, sell, and discover a wide range of products, from fashion and beauty to rare collectibles. As a remote co-located team, we're inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we're building the future of online marketplaces—together.
Our live auctions have something for everyone, and we're just getting started! As one of the fastest growing marketplaces, we're looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest blithequark updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.
About the Role
We're looking for a Senior Fullstack Engineer to join the Customer Experience team and help us build a world-class Customer Support platform. With blithequark's rapid growth comes a high volume of complex support needs—spanning technical, purchasing, and logistics issues for both buyers and sellers. Our team is responsible for resolving them quickly, reliably, and with high customer satisfaction.
As a member of the team, you'll build new user-facing experiences, scale internal infrastructure, and design intelligent automation to help us solve thousands of customer issues per hour. You'll lead solutions end to end, translating ambiguous business problems into clear technical solutions and driving delivery and experimentation. Your role will involve creative problem-solving to balance development speed, product impact, and technical excellence.
Team members in this role are required to be within commuting distance of our San Francisco, Seattle, Los Angeles, or New York hubs. We're looking for someone who is passionate about building exceptional customer experiences and has a strong technical background to support our growth.
Responsibilities
- Build new user-facing experiences to improve customer satisfaction and resolve complex support issues
- Scale internal infrastructure to support the growth of our platform and customer base
- Design intelligent automation to help solve thousands of customer issues per hour
- Lead solutions end to end, translating ambiguous business problems into clear technical solutions
- Drive delivery and experimentation, balancing development speed, product impact, and technical excellence
- Collaborate with cross-functional teams, including product, design, and operations to ensure alignment and effective solutions
- Participate in code reviews, ensuring high-quality code and adherence to best practices
- Stay up-to-date with industry trends and emerging technologies, applying this knowledge to improve our platform and customer experiences
Requirements
We're looking for a talented Fullstack Engineer with a strong technical background and a passion for building exceptional customer experiences. You should have:
- 5+ years of full-time software engineering experience with high growth startups
- Bachelor's degree in Computer Science, a related field, or equivalent work experience
- Backend expertise: Proven track record of building end-to-end high-scale product experiences as a full-stack engineer. Experience with Python on backend, and/or Postgres databases is a plus
- Web or Mobile Experience: Next.js on Web or Native mobile development
- Ownership Mindset: Own projects holistically from inception to production and beyond. You are known for shipping high-quality products and features lightning-fast
- Product Instinct: Excel at translating user needs to effective technical solutions
- Problem Solving: Thrive in ambiguity and tackle challenging problems with creativity and autonomy
- Team Leadership: Proactively improve the team environment and foster inclusive, supportive team culture
Preferred Qualifications
In addition to the requirements, we'd love to see:
- Experience with cloud-based technologies, such as AWS or Google Cloud
- Knowledge of containerization using Docker and orchestration using Kubernetes
- Familiarity with agile development methodologies and version control systems, such as Git
- Experience with testing frameworks and continuous integration/continuous deployment (CI/CD) pipelines
- Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams
Skills and Competencies
To be successful in this role, you'll need to possess:
- Strong technical skills, with the ability to learn and adapt quickly
- Excellent problem-solving skills, with the ability to break down complex issues into manageable parts
- Effective communication and collaboration skills, with the ability to work with cross-functional teams
- A customer-centric mindset, with a focus on delivering exceptional customer experiences
- A growth mindset, with a willingness to learn and take on new challenges
- Strong leadership skills, with the ability to proactively improve the team environment and foster inclusive, supportive team culture
Career Growth and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their skills. You'll have access to:
- Professional development opportunities, including training and mentorship programs
- Career growth opportunities, with the ability to move into new roles and take on new challenges
- A collaborative and supportive team environment, with regular feedback and coaching
- Access to industry events and conferences, with the opportunity to network and learn from other professionals
- A budget for online courses and books, to help you continue learning and growing
Work Environment and Company Culture
Our company culture is built around our values of innovation, community, and customer obsession. We're a remote co-located team, with hubs in the US, UK, Ireland, Poland, and Germany. You'll be part of a dynamic and supportive team, with regular opportunities for feedback, coaching, and growth.
We believe in work-life balance, with flexible working hours and a generous vacation policy. We also offer a range of benefits, including health insurance, retirement planning, and parental leave.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support, including a home office setup allowance and monthly allowance for cell phone and internet
- Care benefits, including a monthly allowance for wellness and annual allowance towards Childcare
- Retirement planning, including a 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app, with the opportunity to develop a deep understanding of our product and contribute to its growth and development
- Parental Leave, with 16 weeks of paid parental leave + one month gradual return to work
Conclusion
If you're a talented Fullstack Engineer with a passion for building exceptional customer experiences, we'd love to hear from you. Join our team at blithequark and help us build a world-class Customer Support platform. Apply now and take the first step towards an exciting and rewarding career with a fast-growing and innovative company.
We're an Equal Opportunity Employer, and we value diversity and inclusion in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
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