Job Summary
blithequark is seeking an experienced and highly skilled Network Support Analyst to join our dynamic team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our network systems, troubleshooting issues, and providing top-notch support to our employees and customers. This is a full-time remote opportunity that offers a comprehensive benefits package, competitive salary, and opportunities for professional growth and development.
About blithequark
blithequark is a leading organization that specializes in providing innovative solutions to meet the evolving needs of our customers. With a strong presence in the industry, we are committed to delivering exceptional service and support to our clients. Our team is comprised of talented professionals who are passionate about their work and dedicated to achieving excellence. We value a culture of collaboration, innovation, and continuous learning, and we are looking for individuals who share these values.
Key Responsibilities
- Design, implement, and maintain network systems, including Cisco hardware
- Troubleshoot and resolve network issues, including LAN infrastructure, testing, and designing software
- Collaborate with service providers to restore service and minimize business disruption
- Develop and maintain comprehensive documentation of network systems, including incident reports and resolution steps
- Provide technical support and guidance to customers, teams, and other support personnel
- Participate in on-call rotations and respond to network issues outside of regular business hours
- Stay up-to-date with industry trends and best practices, and apply this knowledge to improve network systems and processes
- Work with vendors to procure necessary equipment for network systems
- Identify, analyze, and resolve network switching and transmission system issues
- Develop and maintain a proactive daily task list to ensure network systems are running smoothly
Essential Qualifications
- At least 1 year of experience in a support-related field or network administration
- Fundamental understanding of Ethernet, Fiber, Frame Relay, AVPN, ISDN, Dedicated IP, and Routing protocols
- Basic knowledge of network equipment and software, including switches, routers, and wireless controllers
- Fundamental understanding of subnetting, VLANs, and network geography
- Excellent written and verbal communication skills, phone etiquette, and customer service skills
- Advanced troubleshooting and analytical skills, with the ability to resolve complex issues
- Experience or understanding of ITIL/Incident, Problem, Change, Knowledge, and Request processes
- Demonstrated strong work ethic and positive, mature, professional demeanor
- Self-motivated and able to work independently with minimal supervision
- Process-oriented, with an understanding of the benefits of processes and the need for compliance
- Ability to explain technical terms to non-technical audiences
- Proactive and innovative, with a strong desire to continuously improve
- Collaborative and team-oriented, with excellent organizational skills and attention to detail
Preferred Qualifications
- At least 1 year of experience in a warehouse or distribution center environment
- Great understanding of business warehouse and distribution center operations
- Basic knowledge of network monitoring tools to aid in issue detection and resolution
- CCNA certification or studying for CCNA
- Networking degree
- ITIL Foundation Certification
- Knowledge of scripting languages (Python, Google Apps Script, etc.)
What We Offer
blithequark offers a comprehensive benefits package, including:
- Competitive salary range: $36.06 - $45.67 per hour
- Paid time off
- Medical, dental, vision, and hearing benefits
- Healthcare reimbursement account
- Dependent care assistance plan
- Short-term and long-term disability insurance
- AD&D insurance
- Life insurance
- 401(k) plan
- Stock purchase plan for qualified employees
Career Growth and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. We offer:
- Ongoing training and professional development opportunities
- Mentorship programs
- Career advancement opportunities
- Industry conferences and workshops
- Tuition reimbursement
Work Environment and Company Culture
blithequark values a culture of collaboration, innovation, and continuous learning. We offer:
- A dynamic and supportive work environment
- Flexible work arrangements, including remote work options
- Opportunities for socialization and team-building
- A commitment to diversity, equity, and inclusion
How to Apply
If you are a motivated and experienced Network Support Analyst looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
blithequark is an equal opportunities employer. We welcome applications from all qualified candidates.
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