Join the Team at blithequark: Revolutionizing Customer Experience
blithequark is a pioneering company that's transforming the way customers interact with businesses. We're on the hunt for a highly skilled and customer-focused Support Specialist to join our remote team. As a Support Specialist, Chat, you'll be the face of blithequark, providing top-notch customer service, technical assistance, and sales support to our valued customers. If you're passionate about delivering exceptional customer experiences, have a knack for sales, and thrive in a fast-paced environment, we want to hear from you!
About blithequark
blithequark is a B2B tech platform that's redefining the tire replacement industry. We're committed to making tire replacement "way simple, way better." Our innovative approach, cutting-edge technology, and inclusive culture make us an exciting place to work. We're a remote-first company that values flexibility, collaboration, and growth. Join us and be part of a team that's shaping the future of customer experience.
Key Responsibilities
- Respond to inbound sales leads from current and potential customers, providing superior tire knowledge and technical assistance to finalize and close sales.
- Proactively make outbound contacts to current and potential customers to identify opportunities to increase tire sale revenues.
- Meet or exceed individual and department KPIs and performance goals by uncovering customers' needs and offering exceptional sales and service.
- Become a subject matter expert on our products and services, and effectively communicate with customers via chat.
- Handle inbound live chat sessions from online customers, verifying customer account information and order details.
- Process online orders, returns, replacements, adjustments, warranties, and installations.
- Track deliveries, installation, inventory, pricing, and ensure all customers' needs are met.
- Manage customer issues, ensuring 100% customer satisfaction, including telephone and email follow-up.
- Maintain positive relationships with customers post-order to gauge satisfaction, solicit feedback, and meet any additional needs.
- Collaborate with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction.
Essential Qualifications
- Minimum of 1 year of contact center experience with at least 6 months of chat and sales experience.
- Experience with inbound and outbound product and service sales.
- Demonstrated ability to navigate computer programs, chat applications, and systems that support the initiatives of the contact center.
- High school diploma/GED required; associate's/bachelor's degree or equivalent experience preferred.
- Experience in helping customers and providing customer service.
- Adaptable and dependable with a proven ability to follow through on tasks and adhere to flexible work schedules and shifts.
- Clear and concise written and oral communicator with a proven ability to address customer needs through written and oral mediums.
- Technical savvy and ability to learn and navigate computer systems.
- Ability to quickly build and develop open, honest, and friendly rapport with customers.
Preferred Qualifications
- Bilingual – ability to fluently speak and write in Spanish.
- Prior experience in the tire or automotive industry.
- Prior experience working in a remote environment.
Skills and Competencies
- Excellent customer service skills.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks.
- Technical skills, including proficiency in computer systems and chat applications.
- Analytical and problem-solving skills.
- Ability to work independently in a remote environment.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to the growth and development of our team members. We offer:
- Comprehensive training and onboarding program.
- Ongoing coaching and feedback.
- Career advancement opportunities.
- Competitive compensation and benefits package.
Work Environment and Company Culture
blithequark is a remote-first company that values flexibility, collaboration, and growth. Our company culture is built on:
- Inclusivity and diversity.
- Transparency and communication.
- Accountability and ownership.
- Continuous learning and improvement.
Compensation and Benefits
The compensation offered for this position will depend on qualifications, experience, and geographic location. This position is primarily paid on a highly incentivized commission structure. The starting compensation is expected to be $19.50/hour.
Working Hours and Schedule Details
- Closed Thanksgiving Day and Christmas Day.
- Holiday blackout period: November 24th through December 31st.
- Support specialist schedules vary based on business need.
Working Conditions and Physical Effort
- Ability to sit for long periods.
- Talking through the computer for many meetings and one-to-one conversations.
- Continuous viewing of a computer monitor and data entry.
- Travel as necessary (<10%).
Equal Employment Opportunity
blithequark is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability.
Apply Now!
If you're passionate about delivering exceptional customer experiences, have a knack for sales, and thrive in a fast-paced environment, we want to hear from you! Apply now to join our team at blithequark and be part of a company that's shaping the future of customer experience.
Apply Now