**Join arenaflex's dynamic team as a Remote Call Center Customer Service Representative III and make a real impact in the lives of Medicaid program recipients and affiliates.**
At arenaflex, we pride ourselves on delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a Remote Call Center Customer Service Representative III, you will be part of a culture that values individuality, creativity, and innovation. Our team is dedicated to providing exceptional customer service, and we're looking for talented individuals like you to join our ranks.
**About the Role:**
As a Remote Call Center Customer Service Representative III, you will be responsible for providing top-notch customer service to Medicaid program recipients and affiliates. You will act as an escalation point for inquiries, provide one-to-one telephone contact, accurately document enrollment requests and status changes, and enter application and enrollment information into a web-based computer system. You will also maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
**Key Responsibilities:**
* Act as escalations for inquiries from potential and existing Iowa Medicaid Program Recipients and Affiliates
* Act as team lead for peer agents
* Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Accurately document enrollment requests and status changes
* Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
* Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
* Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements:**
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* High School diploma or GED
* Background required
* Must reside within 1 hour driving distance from Des Moines, IA
**Preferred Qualifications:**
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* Ability to adhere to a break and lunch schedule
* Excellent typing and grammar skills
* Ability to navigate a computer
* Ability to understand and utilize policy
* Excellent customer service skills
* Excellent phone etiquette skills
* Reliable internet access
**What We Offer:**
* $19.00 per hour pay rate (bi-weekly pay)
* Paid Training with Equipment provided
* Full-time schedule (40 hrs. a week)
* Career Growth Opportunities
* PerkSpot- Employee discount program
* Full Benefit Options
* A positive, employee-friendly culture
* Opportunities to make a real impact in the lives of Medicaid program recipients and affiliates
**Work Environment and Company Culture:**
At arenaflex, we value our associates and strive to create a positive and inclusive work environment. Our team is dedicated to providing exceptional customer service, and we're looking for talented individuals like you to join our ranks. We offer a range of benefits, including paid training, equipment, and a full benefits package. Our company culture is built on the principles of innovation, creativity, and teamwork.
**Compensation and Benefits:**
* Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.
* In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.
* In addition, arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodation Policy:**
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to. You may also click here to access arenaflex's ADAAA Accommodation Policy.
**Health and Safety:**
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of Medicaid program recipients and affiliates, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below.