Are you a highly motivated and customer-focused individual looking for a challenging and rewarding career opportunity? Do you thrive in a fast-paced environment and enjoy working with diverse teams? Look no further! arenaflex is seeking an experienced Full Stack Customer Service Representative to join our Payments and Digital Strategy team in the arenaflex Credit Union. As a key member of our team, you will be responsible for providing exceptional customer service, resolving complex issues, and driving business growth through innovative solutions.
**About arenaflex**
arenaflex is a leading global airline that connects people and cultures around the world. With a rich history of innovation and a commitment to excellence, we strive to deliver exceptional customer experiences and create memorable moments for our passengers. Our diverse and inclusive team is passionate about making a difference, and we're excited to welcome talented individuals like you to our family.
**Why Join arenaflex?**
* Work from home with flexibility to balance your time between our remote office and home
* Competitive salary and comprehensive benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Access to exclusive travel perks and discounts
* Recognition and rewards for outstanding performance
**Job Responsibilities**
As a Full Stack Customer Service Representative, you will be responsible for:
* Completing data access and balancing tasks
* Coordinating return items with vendors, the Federal Reserve Bank, and other institutions
* Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
* Working member cases/assignments
* Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
* Processing mortgage bills, multi-account and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks
* Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
* Logging, reviewing, and making necessary GL, account changes, and/or returns
* Processing Stop Pays and Check Batching
* Completing daily balancing and department closing
* Obtaining information from members for the timely and correct processing of international and domestic wire transfer requests
* Researching and verifying incoming and outgoing wire transfer information
* Communicating with vendors to process wire transfers
* Understanding and being familiar with outgoing and incoming wire transfer laws
* Depositing check returns, reviewing member check returns on draft changes, processing member checks, affirming members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
* Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees
**Requirements**
To be successful in this role, you will need:
* High school degree or GED
* Intermediate Excel and Word experience
* Ability to work prolonged hours in support of business needs
* Ability to exercise excellent customer service skills
* Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
* Ability to perform mathematical calculations and review data
* Ability to effectively prioritize work and meet time limits under high volume pressure
* Ability to cross-train and perform any position assigned within the department
* Ability to interact professionally with all personnel and members
* Ability to work independently and with minimum supervision
* Ability to self-motivate with strong employer skills and ability for attention to detail
* Ability to effectively prioritize work and meet time limits
* Ability to maintain excellent performance and attendance
* Must pass relevant arenaflex and Credit Union pre-employment compliance exams
**Preferred Qualifications**
* Previous customer/member service experience
* Previous banking or Credit Union experience
* Episys/Symitar and processing wires experience
* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through both work experience with the software or education and hands-on use of the software
**What You'll Get**
As a valued member of our team, you'll enjoy:
* Travel perks: Ready to explore the world? You, your family, and friends can reach 365 destinations on over 6,800 daily flights across our global network.
* Health benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more.
* Wellness programs: We want you to be your best self – that's why our wellness programs provide you with all the right tools, resources, and support you need.
* 401(k) program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year.
* Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
**Join Our Inclusive and Dynamic Team**
At arenaflex, we believe in creating a workplace where everyone feels valued, respected, and empowered to succeed. Our 20+ Employee Business Resource Groups are dedicated to connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential, and creating inclusive work environments that meet and exceed the needs of our diverse global community.
**Don't Hesitate, Apply!**
Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an exciting career with arenaflex!