Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark, a leading organization dedicated to helping individuals who have suffered or lost loved ones due to negligence. Our team is comprised of compassionate and dedicated professionals who are committed to making a positive impact in the lives of our clients.
As a Remote Call Center Customer Service Representative at blithequark, you will play a vital role in connecting with individuals who have potentially qualified for compensation. Your exceptional communication skills, problem-solving abilities, and dedication to customer satisfaction will make you an invaluable asset to our team. With a competitive compensation package, including commissions and bonuses, you will have the opportunity to earn up to $33.00+/hour ($70,000+).
**Responsibilities:**
As a Remote Call Center Customer Service Representative, your primary responsibilities will include:
* Connecting with individuals through an automated dialer who have filled out a form to see if they meet the criteria to potentially qualify for compensation
* Handling a high volume of connections, resulting in speaking to 40-50 callers a day, of which 1-5 callers would potentially qualify
* Multitasking, including listening, answering questions, and viewing multiple windows
* Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
* Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
* Participating in training and other learning opportunities to expand knowledge of the position
* Adhering to all company policies and procedures
* Assisting with other projects as needed
* Self-troubleshooting and problem-solving basic IT problems
**Requirements:**
To be successful in this role, you will need to possess:
* Excellent verbal and written communication skills
* Excellent interpersonal and customer service skills
* Strong problem-solving and conflict resolution skills
* A competitive spirit – we work as a team, but pay for performance!
* A willingness to work 40+ hours a week
Additionally, you will need to meet the following technical requirements:
* Reside in the State of Florida or New Jersey
* Have a quiet, distraction-free space to work
* A reliable, hardwired desktop or laptop PC (no Mac or Chromebook) with:
+ 8GB of RAM
+ 20 GB of free storage
+ 1.2 GHz or faster CPU
* High-speed internet (50Mbps with 100MBps upload minimum – standard internet)
* A reliable noise-cancellation headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30)
* Strong background in call-center environment and sales-focused
* 2+ years of phone sales/customer service experience
**This is not for you if:**
* You are unable to troubleshoot basic technical issues
* You are unable to work 40+ hours per week, each week
* You cannot imagine handling 350+ calls, including disconnects, wrong numbers, or hang-ups until you are connected with a viable caller
* You are unable to use problem-solving skills
* You are unable to work the full training period (90 days)
* You are unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours
**Benefits:**
As a valued member of our team, you will enjoy:
* Health Insurance, Vision & Dental Coverage
* Paid Holidays and Paid Time Off (PTO)
* Eligibility for overtime outside of the training period
**Hours of Operation:**
A full-time schedule of 40 hours a week from the following hours:
* Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
* Friday: 8:30 AM to 4:30 PM Eastern
* Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern
**Join our team at blithequark and start making a difference in the lives of our clients today!**
Apply Now