Join arenaflex, a leading media and technology company, as a Customer Account Executive (Inside Sales) and embark on a rewarding career in sales and customer service. As a key member of our REMOTE customer service team, you will play a vital role in helping customers receive the best value for their money by selling Comcast products and services that are both current and emerging.
**About arenaflex**
arenaflex brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.
**Job Summary**
As a Customer Account Executive (Inside Sales), you will be responsible for selling Comcast products and services to existing and prospective customers. You will approach sales as a way of helping our customers receive the best value for their money, and you should be service-oriented individuals, able to communicate effectively and display a professional and positive demeanor. You will relate well to the customer, think and exercise sound judgment, and act responsibly in the customer's and the company's interest.
**Key Responsibilities**
* Create value around all of our products and services and tailor a package to fit our customer's needs.
* Win as a team-Relationship management skills and openness to feedback.
* Maintain a courteous and friendly attitude when interacting with customers in a constant changing environment.
* Build a positive work relationship with customers to enhance the image and public perception of a company.
* Present, promote and sell products/services using solid arguments to existing and prospective customers.
* Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
* Strive to exceed overall performance goals of the organization.
* Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues.
* Elicits and records customer information and inquiries using a computerized system.
* Stays up-to-date with current and emerging communications and entertainment technologies for both the Company and its competition.
* Recognizes, conveys, promotes, and sells products and service value. Articulates our competitive advantage. Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
* Demonstrates closing techniques consistently, repeatedly, and in a timely manner.
* Demonstrates the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE). Acts as an Ambassador for Comcast by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call.
* Promotes and recommends Comcast products and services based on a logical relationship to the customer's needs and interests. Enters and confirms sales when appropriate.
* Supports Other lines of business as call volume dictates.
* Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience.
* Achieves overall performance goals of the organization.
* Attends training as required.
* Regular, consistent and punctual attendance.
* Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
* Other duties and responsibilities as assigned.
**Job Qualification**
* A high school diploma or equivalent is required.
* 2-5 years of sales experience preferred.
* Bilingual English/Spanish preferred but not required.
* Demonstrates the ability to work independently with little or no supervision.
* In a virtual environment, arenaflex requires a minimum 100mbs speed which is capable of being hard wired into the provided equipment, either through a direct wall input or your router.
* Must have “home office” space in your home with the following requirements:
+ Home Office Requirements:
- Have a quiet work area in a location that provides privacy from other people, activities and noise.
- Have a steady work surface.
- Have a comfortable chair.
- Adequate lighting.
- Fast and reliable internet service. If you live within the Comcast footprint, this is largely covered as part of your employee benefits.
**Benefits and Perks**
* Competitive salary based on experience.
* Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision.
* 401k available after 90 days.
* Paid training.
* Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.).
* Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment.
* Tuition Reimbursement (where applicable).
* Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS).
**Work Environment and Company Culture**
arenaflex is an Equal Employment Opportunity / Affirmative Action / Drug-Free workplace employer. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction.
**Compensation and Benefits**
The pay is base hourly + targeted commission and is up to $20.15/hour all in (base hourly pay rate is $11.50/hour). Our average performers make between $40k-45k annually.
**How to Apply**
If you are a motivated and results-driven individual who is passionate about sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your application through the link below.
We look forward to hearing from you!