Introduction to Workwarp and the Role
Workwarp, a leading provider of event technology solutions, is seeking an experienced Event Technical Specialist (Lighting and Audio Visual) to join its team. As a key member of the Disney's Event Group, you will be responsible for the technical setup and operation of enhanced mid-level production events in a hospitality environment, ensuring the utmost in client satisfaction. This is an exciting opportunity to work with a talented team of professionals who share a passion for delivering exceptional events and exceeding client expectations.
Position Overview
The Event Technical Specialist will report to an Associate Director of Project Management or Director of Project Management and will be responsible for ensuring the flawless execution of events through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment. The ideal candidate will have a strong technical background, excellent customer service skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Equipment Operation: Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment, including lighting and audio visual systems.
- Troubleshooting: Troubleshoots technical issues and resolves problems quickly as they arise, ensuring minimal disruption to the event.
- Customer Service: Provides excellent service and strives to exceed the expectations and needs of internal and external customers, maintaining a positive relationship with all clients through effective communication.
- Collaboration: Collaborates with internal team members on event solutions pre-event and during the event to ensure the best possible customer satisfaction.
- Training and Development: Creates an atmosphere that fosters the development of technical and leadership skills in other employees, providing mentorship and coaching to technical, sales, and operations team members as needed.
- Event Supervision: Performs advanced work (pre/during/post event) with operations team members, supervising and directing other technicians during an event.
- Equipment Maintenance: Assists the team with proper security, storage, inventory, transportation, and maintenance of equipment, performing inventory and forecasting of equipment needs.
Essential Qualifications
To be successful in this role, you will need:
- Bachelor's Degree: A Bachelor's degree is preferred, although not essential.
- Event Technology Experience: A minimum of 3+ years of event technology experience with a specialty in Audio, Lighting, Projection, or Video is required.
- Customer Service Experience: 3-4 years of customer service or hospitality experience is preferred.
- Technical Skills: Technical 1-Star, Professional 200, and (1) Technical Level 300 in A/P/V/L, with experience signed off by DPM or higher.
- Communication Skills: Ability to interact professionally and effectively with a diverse workforce, customer base, and senior-level management.
- Physical Requirements: Ability to lift 50 lbs and meet the specified physical criteria to effectively execute essential job functions.
Preferred Qualifications
While not essential, the following qualifications are desirable:
- Valid Driver's License: A valid driver's license is required for team members in positions that may operate Company vehicles, with additional DOT requirements potentially applicable.
- Industry Certifications: Relevant industry certifications, such as CTS or CESP, are desirable.
- Experience with Event Management Software: Experience with event management software, such as Encore or similar systems, is preferred.
Skills and Competencies
To be successful in this role, you will need to demonstrate the following skills and competencies:
- Deliver World-Class Service: Hospitality, ownership, and a customer-centric approach.
- Do the Right Thing: Demonstrates self-awareness, integrity, and a commitment to doing the right thing.
- Drive Results: Ensures accountability, prioritizes tasks, and drives results in a fast-paced environment.
- See the Big Picture: Decision quality, manages complexity, and sees the big picture.
- Value People: Collaborates, communicates effectively, and values people.
Career Growth Opportunities and Learning Benefits
At Workwarp, we are committed to the growth and development of our employees. As an Event Technical Specialist, you will have access to:
- Comprehensive Training Programs: Ongoing training and development programs to enhance your technical and leadership skills.
- Mentorship and Coaching: Mentorship and coaching from experienced professionals in the industry.
- Career Advancement Opportunities: Opportunities for career advancement and professional growth within the company.
- Industry Events and Conferences: Attendance at industry events and conferences to stay up-to-date with the latest trends and technologies.
Work Environment and Company Culture
At Workwarp, we pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Our work environment is fast-paced and dynamic, with a focus on delivering exceptional events and exceeding client expectations. As an Event Technical Specialist, you will be working in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. You will also be required to work in a warehouse environment, with exposure to outdoor temperatures and to dirt, sand, and/or dust.
Compensation, Perks, and Benefits
We offer a competitive salary, with an hourly pay range of $24.30 - $29.77. In addition to your salary, you will be eligible for a range of benefits, including:
- Comprehensive Benefits Package: A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Professional Development Opportunities: Ongoing training and development programs to enhance your technical and leadership skills.
- Recognition and Rewards: Recognition and rewards for outstanding performance, including bonuses and incentives.
- Fun and Dynamic Work Environment: A fun and dynamic work environment, with a focus on teamwork and collaboration.
Conclusion
If you are a motivated and experienced event technical specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this is a role that will challenge and reward you. Apply now to join our team of talented professionals and contribute to the success of Workwarp.
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
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