Introduction to DoorDash and the Role
At DoorDash, we are driven by our mission to empower local economies, and our team members play a crucial role in making impactful decisions that display empathy for our range of users. As a technology and logistics company, we are constantly evolving and looking for talented individuals to join our team. We are excited to announce an opportunity for an Experienced Employee Relations Business Partner for DashMart, a strategic HR leadership role that will drive employee engagement, relations, and overall business success.
About the Team and the Role
The Employee Relations Business Partner (ERBP) team provides both tactical and strategic support to assigned People Managers within the DashMart organization. As an ERBP, you will guide leaders through performance improvement, conduct concerns, and interpersonal conflicts, ensuring a positive employee relations climate, compliance with relevant employment legislation, and consistent application of company processes and policies. You will report to the Employee Relations Manager and partner closely with Business Leaders, HR Business Partners, Employment Legal, the Learning team, and other functions within the People Team.
Key Responsibilities
- Provide guidance and recommendations to people managers on various subjects, including performance management, involuntary terminations, conflict resolution, policy and procedure interpretation, and alignment with applicable law
- Review employee concerns and identify any policy violations where necessary
- Provide exceptional service to both salary and hourly populations through managing assigned ER casework from start to finish
- Maintain detailed and accurate accounts of ER cases with timely memorialization of notes and supporting documents into the case management system
- Ensure application of company policies and procedures in a consistent and equitable manner
- Approach decisions proactively, making effective and pragmatic choices, balancing benefit and risk, and maintaining compliance
- Collaborate with other business partners (HRBPs, Legal, etc.) as needed on case matters
- Identify opportunities for process and policy improvement and make recommendations, aligning appropriate stakeholders
Essential and Preferred Qualifications
We are looking for a highly skilled and experienced Employee Relations Business Partner with a strong background in HR, employment law, or a related field. The ideal candidate will have:
- A BS/BA degree preferred or relevant on-the-job experience, with at least 3 years of relevant employee relations experience, ideally focused on employee relations, employment law, or HRBP/People Partner experiences
- Experience supporting an hourly population
- Outstanding interpersonal skills, exemplified by great communication (written and oral) and a high EQ
- A phenomenal team player who knows how and when to collaborate to ensure success, and is comfortable liaising with multiple levels of leadership, Legal, HRBPs, and other stakeholders to get things done
- Experience working with HR Information Systems (Workday, Service Now, etc.) and case management software (HR Acuity)
- A problem solver with a strong bias for action, who knows how to ask the right questions when unsure
- Flexible, organized, and able to easily shift priorities
- A "customer service" minded professional with exceptional follow-through and attention to detail
- Well-versed in federal employment law and able to look up relevant state legislation as needed
Skills and Competencies
To be successful in this role, you will need to possess excellent communication, interpersonal, and problem-solving skills. You should be able to work in a fast-paced environment, prioritize multiple tasks, and maintain confidentiality and discretion concerning all matters, data, and documents. Additionally, you should be:
- A strategic thinker with the ability to analyze complex situations and develop effective solutions
- A collaborative leader who can build strong relationships with stakeholders at all levels
- A results-driven professional with a strong focus on delivering high-quality results and exceptional customer service
- A continuous learner who is committed to staying up-to-date with the latest developments in employment law, HR practices, and industry trends
Career Growth Opportunities and Learning Benefits
At DoorDash, we are committed to supporting the growth and development of our team members. As an Employee Relations Business Partner, you will have the opportunity to:
- Develop your skills and expertise in employee relations, employment law, and HR practices
- Work with a talented and diverse team of professionals who are passionate about delivering exceptional results
- Contribute to the development and implementation of HR strategies and initiatives that drive business success
- Participate in training and development programs that will help you build your skills and advance your career
Work Environment and Company Culture
At DoorDash, we are proud of our company culture, which is built on the values of empathy, innovation, and community. We believe in creating a work environment that is inclusive, supportive, and empowering, where everyone has the opportunity to thrive and grow. As an Employee Relations Business Partner, you will be part of a team that is committed to:
- Delivering exceptional results and exceeding customer expectations
- Building strong relationships with stakeholders at all levels
- Fostering a culture of innovation, creativity, and continuous learning
- Supporting the growth and development of team members
Compensation, Perks, and Benefits
We offer a competitive compensation package that includes a base salary, opportunities for equity grants, and a comprehensive benefits package that includes:
- A 401(k) plan with an employer match
- Paid time off and paid parental leave
- Wellness benefits and several paid holidays
- Medical, dental, and vision benefits
- Disability and basic life insurance
- Family-forming assistance and a commuter benefit match
- A mental health program and other perks and benefits
Conclusion
If you are a motivated and experienced HR professional who is passionate about employee relations, employment law, and HR practices, we encourage you to apply for this exciting opportunity. As an Employee Relations Business Partner at DoorDash, you will have the chance to make a real impact on the business, develop your skills and expertise, and be part of a talented and diverse team of professionals who are committed to delivering exceptional results. Don't miss out on this opportunity to join our team and contribute to the success of DoorDash. Apply today!
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