Introduction to blithequark and the Industry
blithequark is a leading player in the pet care industry, dedicated to providing high-quality products that enhance the lives of pets and their owners. As the eCommerce landscape continues to evolve, blithequark is seeking an experienced eCommerce Customer Business Manager to oversee the company's US Chewy and Online Vet (B2B/B2C) strategy, driving sales growth and achieving leadership of blithequark products. This is an exciting opportunity to join a dynamic team and contribute to the company's success in the digital marketplace.
Job Summary
The eCommerce Customer Business Manager will be responsible for developing and implementing the company's Chewy.com and Online Vet (B2B/B2C) strategy, working closely with key accounts to achieve sales targets and category leadership. This role requires a deep understanding of the commercial aspects of the business, as well as the ability to build strong relationships with key customers and drive sales growth through effective planning and execution.
Key Responsibilities
- Create a consistent buying journey for pet parents across channels and platforms, ensuring consistent pricing and offerings
- Lead the development of the USA Chewy.com (USA/CAN) and Vet E-Commerce strategy and sales plans with key customers, aligning with corporate goals
- Manage and build relationships with E-Commerce & Vet accounts to deliver annual sales and profit targets, establishing short and long-term sales goals for all e-commerce products
- Provide P&L oversight for key accounts to maximize profitability by growing top-line sales and managing selling expenses
- Develop annual sales and marketing plans and budgets, recommending and managing pricing, trade budgets, and spending effectiveness
- Collaborate with Demand Planning & Key Account Management to create annual forecasts and provide monthly updates and inputs, allowing for timely adjustments and on-time delivery
- Organize and manage major projects, including channel/account-specific campaigns, and coordinate with Marketing, Customer Service, and Finance
- Collaborate with Marketing to provide strategic and tactical input, setting advertising budgets and commercial plans that drive business with online customers
- Advise Marketing on market demand and insights, promotional opportunities, and future campaign ideas, incentives, and bonus offers
- Oversee brand protection and collaborate with Brand Protection and Marketing to remedy problems
- Communicate with other departments within the organization to foster teamwork and effectiveness
- Understand competitors in specific markets and develop strategies that position blithequark brands as category leaders
Essential Qualifications
To be successful in this role, you will need:
- 5+ years of eCommerce sales and account management experience, either domestically or internationally
- Commercial awareness, marketing, and sales background, with a preference for pet category experience and/or vet experience
- In-depth understanding of developing and executing sales and marketing strategies, plans, and campaigns
- Strong commercial and analytical skills, with extensive experience working with Excel to conduct analysis and detailed sales reports
- Ability to travel 25%
- Strong written and oral communication skills, with proficiency in English and a second language being helpful
- Working knowledge of e-commerce contracts and understanding of the Terms and Conditions that govern everyday business
- Knowledge of web promotion strategies, including Search Engine Optimization (SEO), Search Engine Marketing (SEM), Google/Yahoo/MSN ad words, and pay-per-click campaigns
- Proficiency in Microsoft Suite
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Bachelor's Degree or equivalent in a business or marketing-related discipline, with a minimum of five years of related experience and/or training
- Experience working in the pet care industry, with a deep understanding of the market and its trends
- Proven track record of driving sales growth and achieving category leadership in eCommerce
- Strong leadership and management skills, with the ability to motivate and inspire teams
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As an eCommerce Customer Business Manager, you will have access to a range of training and development opportunities, including:
- On-the-job training and mentorship from experienced professionals
- Formal training programs, including sales and marketing training, and leadership development
- Opportunities for career advancement and professional growth within the company
- Access to industry events and conferences, allowing you to stay up-to-date with the latest trends and developments
Work Environment and Company Culture
blithequark is a dynamic and fast-paced work environment, with a strong focus on teamwork and collaboration. Our company culture is built around the following values:
- A passion for delivering high-quality products and services that meet the needs of our customers
- A commitment to innovation and continuous improvement, with a focus on staying ahead of the curve in the digital marketplace
- A strong emphasis on teamwork and collaboration, with a focus on building strong relationships with colleagues and customers
- A dedication to the growth and development of our employees, with a focus on providing opportunities for career advancement and professional growth
Compensation, Perks, and Benefits
As an eCommerce Customer Business Manager at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:
- A competitive salary and bonus structure, with opportunities for career advancement and professional growth
- A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) retirement plan
- Opportunities for professional development and growth, including training and development programs, and access to industry events and conferences
- A dynamic and fast-paced work environment, with a strong focus on teamwork and collaboration
Conclusion
If you are a motivated and experienced eCommerce professional, with a passion for driving sales growth and achieving category leadership, we encourage you to apply for this exciting opportunity. As an eCommerce Customer Business Manager at blithequark, you will have the chance to work with a dynamic and fast-paced team, and contribute to the company's success in the digital marketplace. Don't miss out on this opportunity to take your career to the next level – apply now to join the blithequark team!
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