Welcome to arenaflex
arenaflex is a world-renowned leader in the entertainment industry, dedicated to providing magical experiences for our guests from around the globe. As a company, we pride ourselves on our commitment to diversity, equity, and inclusion, ensuring that all individuals, regardless of their abilities, can enjoy our parks, resorts, and services. We are now seeking a highly skilled and compassionate Disability Access Service Video Chat Specialist to join our team, providing exceptional support and service to our guests with disabilities.
Job Overview
In this rewarding role, you will be responsible for assisting guests in registering for the Disability Access Service, providing support for their accessibility needs, and ensuring an outstanding experience through our various services. As a Video Chat Specialist, you will be the primary point of contact for guests, answering questions, making recommendations, and handling situations related to Accessibility Services. You will also support guests with their digital experience through our website and mobile applications.
Key Responsibilities
- Proactively answer guest accessibility-related questions and make recommendations to improve support and provide information on Accessibility Services
- Communicate efficiently through video/phone calls, balancing multiple chat interactions and computer applications while being engaged and comfortable in video calls
- Assess the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each guest's needs
- Maintain integrity during intensified interactions and difficult conversations, making confident decisions and understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
- Meet required departmental metric expectations and efficiency goals when handling guest accounts
- Complete all required company training and compliance courses
- Be flexible with work schedule, including overtime, weekends, and holidays
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- Sales and Service Experience in a customer service or contact center environment with knowledge and interest in arenaflex property, products, and services
- Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
- Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills
- Written, verbal, and interpersonal communication skills
- Comfortable asking discovery questions to acquire relevant information from guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Previous experience working with individuals with disabilities or accessibility needs
- Experience in related roles such as Guest Services or Guest Relations with knowledge of our Services for Guests with Disabilities
- Sales and closing skills when overcoming objections
- Bilingual
- Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our cast members. As a Disability Access Service Video Chat Specialist, you will have access to a range of training and development opportunities, including:
- Paid training classes to develop your skills and knowledge
- Ongoing coaching and feedback to support your growth and development
- Opportunities to advance your career within the company
- Access to a range of benefits, including discounts on arenaflex products and services, and exclusive cast member events
Work Environment and Company Culture
arenaflex is a dynamic and inclusive workplace, where diversity, equity, and inclusion are valued and respected. As a cast member, you will be part of a team that is passionate about providing exceptional guest service and support. Our work environment is fast-paced and dynamic, with a focus on collaboration, creativity, and innovation.
Compensation, Perks, and Benefits
As a Disability Access Service Video Chat Specialist, you will be eligible for a range of benefits, including:
- Competitive hourly rate of $18.90/hour
- Opportunities for overtime and flexible scheduling
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement savings plan with company match
- Exclusive cast member discounts on arenaflex products and services
- Access to exclusive cast member events and experiences
Conclusion
If you are a compassionate and skilled individual who is passionate about providing exceptional guest service and support, we encourage you to apply for this exciting opportunity. As a Disability Access Service Video Chat Specialist at arenaflex, you will be part of a team that is dedicated to making a difference in the lives of our guests. Don't miss out on this chance to join our dynamic and inclusive team – apply today!
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