At blithequark, we pride ourselves on being a company that prioritizes customer satisfaction above all else. Our mission is to provide outstanding support throughout all sales and after-sales processes, ensuring that our clients receive the best possible experience when interacting with our products and services. As a key player in the industry, we recognize the importance of having a skilled and dedicated customer support team that can address client inquiries, offer effective solutions, and provide expert guidance on our product features and functionalities.
We are seeking an experienced Customer Support Specialist II to join our team at blithequark. As a Customer Support Specialist II, you will be responsible for efficiently addressing customer inquiries, offering effective solutions, and providing expert guidance to product users regarding features and functionalities. You will be the primary point of contact for a designated portfolio of clients, serving as the liaison between the customer support team, management, and clients to enhance service quality and boost business productivity.
To be successful in this role, you will need to possess comprehensive knowledge of CRM systems and their functionality, as well as exceptional knowledge of VivoPoint systems and its functionality. You should be proficient in utilizing computer systems and adept at navigating various software programs efficiently. Additionally, you should have outstanding customer service skills, encompassing expertise in de-escalation techniques to effectively manage and resolve customer concerns.
While not required, it is preferred that you have experience using help desk software and remote support tools, as well as experience using computer software programs such as GSuite and/or MS Office. Experience using CRM systems such as HubSpot and NetSuite is also preferred but not required. A CPO license is required within the first 30 days of employment, and the ability to effectively communicate in English is essential. The ability to communicate in a second language is a plus.
To excel in this role, you will need to possess exceptional communication skills, both written and verbal, as well as strong problem-solving abilities, with a demonstrated capacity to exhibit patience when addressing challenging cases. You should have strong organizational abilities, enabling effective time management and successful multitasking, as well as a detail-oriented approach with a commitment to maintaining accurate records and documentation. A collaborative mindset and the ability to thrive in a dynamic and fast-paced work environment are also essential.
At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Support Specialist II, you will have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will also have access to training and development programs, as well as opportunities to advance your career within the company.
Our work environment is dynamic and fast-paced, with a focus on collaboration and teamwork. We prioritize open communication, transparency, and feedback, and we encourage our employees to share their ideas and suggestions for improving our processes and services. At blithequark, we value diversity, equity, and inclusion, and we strive to create a workplace culture that is welcoming and inclusive to all employees.
We offer a competitive hourly salary of $21-$25 per hour, as well as a range of perks and benefits, including opportunities for professional development and growth, a collaborative and dynamic work environment, and a comprehensive benefits package.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for the Customer Support Specialist II role at blithequark. As a key member of our customer support team, you will have the opportunity to make a real difference in the lives of our clients, while also advancing your career and developing your skills and expertise. Don't miss out on this exciting opportunity to join a talented team of professionals who are dedicated to delivering outstanding customer support – apply today!
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