At blithequark, we are dedicated to making a positive impact in our community through our mission. As a leader in our field, we recognize the importance of having a talented and compassionate team. We are currently seeking an experienced Customer Support Agent to join our team, working from the comfort of your own home. This is an exceptional opportunity for local Charlotte, NC candidates who are passionate about delivering outstanding customer service and making a difference in the lives of others.
In this role, you will be responsible for performing a variety of tele-recruiting functions, including contacting blood donors by telephone to recruit for blood donation. You will use a dialer system and multiple computer systems to target appropriate blood drives, update donor records, and record outcomes of calls. Your goal will be to provide a positive service experience, maximize donor show rates, and maintain daily production standards. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
To be successful in this role, you will need to possess a high school diploma or equivalent, as well as a minimum of one year of telemarketing, customer service, or call center experience. You should be proficient in using multiple computer applications simultaneously in a fast-paced environment and have excellent customer service and problem-solving skills. Effective verbal communication skills and the ability to work with potentially difficult customers are also essential.
At blithequark, we are committed to providing our employees with the training and development they need to succeed. As a new hire, you will participate in a comprehensive training program, which includes:
After completing the three-week training program, you will work a full-time schedule, Sunday to Thursday, with hours varying between 11:30 am - 8:00 pm and 12:00 pm - 8:30 pm. You will be working from home, so it is essential that you have a quiet and dedicated workspace with minimal interruptions.
At blithequark, we are committed to the growth and development of our employees. As a Customer Support Agent, you will have opportunities to develop new skills, take on new challenges, and advance your career within the organization. We offer a supportive and dynamic work environment that encourages innovation, creativity, and collaboration.
At blithequark, we offer a competitive compensation and benefits package to our employees. As a Customer Support Agent, you can expect:
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Support Agent, you will play a critical role in supporting our mission and making a positive impact in our community. Don't miss out on this opportunity to work with a talented and compassionate team and advance your career in a dynamic and supportive work environment. Apply today!
To apply for this exciting opportunity, please submit your application, including your resume and cover letter, to our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Please note that all new hires must be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for blithequark must be fully vaccinated against COVID-19 by the start of their employment or have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination.
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