Introduction to blithequark
At blithequark, we are a dynamic and growing financial services company with a rich history spanning over 60 years in the industry. We pride ourselves on our commitment to delivering exceptional customer experiences and fostering a culture of innovation and teamwork. As we continue to expand our operations, we are seeking highly skilled and dedicated professionals to join our team as REMOTE-CUSTOMER SUPPORT AGENTS. This is an exciting opportunity to work with a leading financial services company from the comfort of your own home, providing top-notch support to our valued customers.
Job Overview
This remote customer support role is a contract-to-hire position, offering a unique chance to join our team and grow with our company. As a Customer Support Agent, you will be responsible for providing timely, accurate, and customer-focused claim information to our clients, while consistently delivering a superior level of customer service. If you have a passion for helping others, excellent communication skills, and a strong background in customer service, we encourage you to apply for this rewarding opportunity.
Key Responsibilities
- Provide call center callers with timely, accurate, and customer-focused claim information, solicit information needed to perfect the claim, and consistently deliver a superior level of customer service
- Document claim information in our system with a high level of accuracy and detail, while working efficiently in a fast-paced call center environment
- Enter information into the system quickly and accurately while on the phone with customers, utilizing strong data entry skills
- Multi-task and work effectively in a computer-based environment, with the ability to navigate multiple software applications and tools
- Provide various external and internal callers with timely, accurate, and customer-focused disability and/or life and/or leave claim information
- Solicit information from various sources needed to appropriately document new claim submissions, ongoing claims, and other applicable situations
- Record summaries of information exchanged in our claim system with a high level of accuracy and detail, easily understood by the user
- Issue timely and accurate claim acknowledgement correspondence, process incoming documents with high coding integrity, and distribute immediately
- Remain fully compliant with operational standards, meet or exceed call center operational metrics, and maintain a superior level of genuine caring and empathetic customer service throughout all interactions
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- 2-3+ years of customer service experience in the financial services industry, either over the phone or face-to-face
- Experience performing in a call center environment, utilizing telephony-related production tools and software applications
- Strong typing skills, with the ability to type 7,000+ KPH
- Able to meet strict attendance expectations and call metrics, with a strong focus on delivering exceptional customer service
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
Preferred Qualifications
In addition to the essential qualifications, we prefer candidates with the following:
- A Bachelor's degree in a related field, or equivalent experience
- Previous experience working with disability and/or life and/or leave claim information
- Familiarity with claim systems and software applications, with the ability to learn new tools and technologies quickly
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Strong customer service skills, with a focus on delivering exceptional experiences and building strong relationships with clients
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
- Ability to work in a fast-paced environment, with a strong focus on meeting deadlines and achieving results
- Strong technical skills, with the ability to learn new software applications and tools quickly
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Support Agent, you will have access to a range of training and development opportunities, including:
- Comprehensive training programs, designed to help you develop the skills and knowledge you need to succeed in your role
- Ongoing coaching and feedback, to help you continue to grow and develop in your career
- Opportunities for advancement, with a range of career paths and opportunities for professional growth
- Access to a range of learning resources, including online courses and training programs
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a dynamic and distributed team, with opportunities to collaborate and connect with colleagues from across the country. Our company culture is built on a foundation of respect, inclusivity, and teamwork, with a strong focus on delivering exceptional customer experiences and driving business results.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a range of perks and benefits, such as:
- Comprehensive benefits package, including medical, dental, and vision coverage
- 401(k) matching program, to help you save for your future
- Paid time off, including vacation days, sick leave, and holidays
- Opportunities for professional growth and development, with a range of training and development programs
- Flexible work arrangements, including remote work options and flexible scheduling
Conclusion
If you are a motivated and customer-focused individual, with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join our team as a REMOTE-CUSTOMER SUPPORT AGENT. At blithequark, we are committed to the growth and development of our employees, and we offer a range of training and development opportunities to help you succeed in your career. Don't miss out on this chance to join a dynamic and growing financial services company, with a rich history and a strong commitment to customer service. Apply today and take the first step towards an exciting and rewarding career with blithequark!
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