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Posted May 7, 2026

Experienced Customer Success Director – Strategic Leadership and Customer Excellence in SaaS Industry

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Welcome to blithequark

At blithequark, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform, enabling our customers to outpace their competition and the market. Our mission is to empower businesses to make informed decisions, drive growth, and achieve success. We are committed to our customers' success and to our Winning Culture, which unites us across teams and geographies.

About Our Customers

Our customers rank among the most prestigious companies globally, including Fortune 50 giants such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among the 2,400+ global companies that rely on our best-in-class platform. We take pride in our ability to deliver exceptional results and foster long-term relationships with our clients.

Our Winning Culture

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, behave like leaders regardless of title, and are committed to achieving ambitious goals. We celebrate our wins, big and small, and recognize the importance of teamwork and collaboration. Our operating principles are centered around being strategy-led, values-based, and disciplined in execution, ensuring that every team member is inspired, connected, developed, and rewarded.

Job Overview

We are seeking a highly driven and dynamic Customer Success Director to join our team in San Francisco. As a front-line leader, you will manage a team of 3-5 field resources and oversee a strategic set of customers within the Consumer industry vertical. You will report directly to the AVP of Customer Success for the Consumer industry vertical and work closely with other front-line leaders from customer success, sales, professional services, partner alliances, product, support, legal, and operations to drive customer outcomes and ensure business performance targets are achieved.

Key Responsibilities

Essential Qualifications

Preferred Qualifications

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Success Director, you will have access to a range of training and development opportunities, including leadership development programs, industry conferences, and workshops. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

Our work environment is dynamic, collaborative, and fast-paced. We believe in fostering a culture of innovation, creativity, and inclusivity, where every team member feels valued, respected, and empowered to contribute. We offer a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive benefits package.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a base salary range of $200,000 - $271,000 USD, as well as a range of perks and benefits, including health insurance, retirement savings, and paid time off. We also offer opportunities for professional growth and development, including training and development programs, industry conferences, and workshops.

Conclusion

If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Success Director at blithequark, you will have the opportunity to work with a talented team of professionals, drive business growth, and deliver exceptional customer experiences. Don't miss out on this chance to join a dynamic and innovative company that is shaping the future of business decision-making. Apply now to become a part of our team and help us achieve our mission of empowering businesses to make informed decisions and drive success.

Our Commitment to Diversity, Equity, Inclusion, and Belonging

We believe that attracting and retaining the best talent and fostering an inclusive culture strengthens our business. We are committed to diversity, equity, inclusion, and belonging, and we recognize the importance of creating a work environment that is welcoming, inclusive, and respectful of all employees. We hire based on merit, and we encourage applications from diverse candidates. If you require accommodation during the hiring process, please don't hesitate to contact us.

Fraud Recruitment Disclaimer

Please be aware that fraudulent and fictitious job opportunities are being circulated on the Internet. We do not extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. If you have any doubts about the authenticity of an email, letter, or telephone communication purportedly from blithequark, please contact us before taking any further action.

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