Introduction to blithequark
At blithequark, we believe that our people are the driving force behind our success. As a leading digital financial services company, we are dedicated to providing innovative solutions and exceptional customer service. Our mission is to be a trusted financial-services provider to our consumer, commercial, and corporate customers, and we are committed to "Doing it Right" in everything we do. If you are passionate about helping others and have a knack for finding solutions, we invite you to join our team as a Customer Solutions Representative & Collector.
About the Role
We are seeking a skilled and motivated individual to join our team as a Customer Solutions Representative & Collector. As a key member of our collections team, you will be responsible for contacting customers to determine the reason for payment delinquency and negotiating payment commitments. You will work in a fast-paced, dynamic environment, and your excellent communication and problem-solving skills will be essential in resolving customer issues and finding solutions that benefit both the customer and blithequark.
Key Responsibilities
- Contact customers to determine the reason for payment delinquency and negotiate payment commitments
- Handle accounts with speed and accuracy while maintaining professionalism
- Complete phone calls to meet required performance standards and metrics
- Confirm and/or negotiate payment arrangements, research any discrepancies
- Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures
- Maintain strict confidentiality
- Work flexible schedules, weekends, and holidays, and overtime as necessary to meet business needs
- Use computerized systems for tracking, information gathering, and/or troubleshooting
- Respond to customer inquiries via telephone, email, or other channels within established time frames
- Evaluate accounts to find a win-win solution to avoid repossession loss
- Document all accounts accurately, clearly, and concisely, noting reason for hardship and potential repossession loss
- Respond with accurate information pertinent to the caller's questions using professionalism and integrity
- Adhere to all state and federal laws in the handling of accounts
Requirements and Qualifications
To be successful in this role, you will need to possess the following skills and qualifications:
- High school diploma or equivalent required
- Prior experience in financial services or a similar industry preferred
- Associate degree or bachelor's degree in business or a related field may be used in lieu of experience
- Bilingual skills (Spanish) are a plus
- Excellent listening, oral, and written communication skills
- Attention to detail
- Professional phone etiquette
- Skip tracing skills preferred
- Sales and/or persuasive negotiation skills
- Microsoft Windows and internet-based applications experience required
- Basic typing/data entry skills
- Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards
- Ability to make informed decisions related to acceptable payment arrangements and next steps in collection action
- Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management
- Able to work a flexible schedule, which may include weekends, holidays, and overtime as necessary to meet business needs
What We Offer
At blithequark, we are committed to providing our employees with a comprehensive compensation and benefits package that includes:
- Competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals
- Industry-leading benefits, including medical, dental, and vision insurance, employee, spouse, and child life insurance, short- and long-term disability, and more
- 401K retirement savings plan with matching and company contributions
- Student loan pay downs and 529 educational save-up assistance programs
- Tuition reimbursement and employee stock purchase plan
- Flexible health and insurance options, including pre-tax Health Savings Account with employer contributions and Healthcare FSA
- Critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially
- Adoption, surrogacy, and fertility assistance, as well as paid parental and caregiver leave
- Dependent Day Care FSA, back-up child and adult/elder care days, and childcare discounts
- Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program, and other employee discount programs
Our Culture and Values
At blithequark, we are committed to creating a work environment that is inclusive, diverse, and supportive of all employees. We believe in "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. Our values include:
- Customer-centricity: We put our customers at the heart of everything we do
- Innovation: We strive to be at the forefront of digital financial services and to continuously improve our products and services
- Integrity: We operate with honesty, transparency, and ethics in all our interactions
- Teamwork: We work together as a team to achieve our goals and support each other in our endeavors
- Accountability: We take responsibility for our actions and are accountable for our results
How to Apply
If you are a motivated and customer-focused individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.
Equal Employment Opportunity
blithequark is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law.
Accommodation Requests
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, please email us at [[email protected]](mailto:[email protected]). blithequark will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range
The base pay range for this role is $47,840 - $52,000 USD. An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in a variable incentive plan.
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