Introduction to blithequark
blithequark has been at the forefront of innovation in the tech industry, pioneering the use of public cloud technology and operating in a complex, highly regulated business environment. As a leader in the field, blithequark has built a large engineering organization, migrated to the cloud, re-architected applications and data platforms, and embraced machine learning at scale. With AI/ML capabilities that are pushing the boundaries of what's possible, blithequark is now looking to bring its unique suite of internal solutions to market as enterprise B2B software solutions.
About the Role
The blithequark Software team is seeking a highly motivated, customer-centric individual to join its team as a Customer Solutions Architect Manager. As a key member of the team, you will be responsible for partnering with technically skilled customers, internal Product and Engineering teams, and other cross-functional verticals to drive business growth and customer satisfaction. With a strong focus on removing friction from the customer experience, you will be expected to thrive in an entrepreneurial environment driven by bold ideas, collaboration, and creativity.
Key Responsibilities
- Cultivate trust and build relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
- Effectively advocate and represent the voice of customers to influence organizational objectives, product roadmaps, and improve the overall customer experience.
- Manage relevant customer activity, identify risk and growth opportunities, and partner with internal teams to mitigate risks or close opportunities.
- Build and manage key processes, including product fit and tech fit discoveries, customer technical wins, customer FAQs, customer objections, customer feedback, and customer tech research.
- Serve as a knowledge resource and escalation point for coworkers and customers.
- Autonomously work through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.
- Lead cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolution.
- Lead high customer satisfaction through the use of data and proactive solutions.
- Productively challenge the status quo with clarity, identifying and proposing different approaches and solutions.
- Conduct periodic check-ins with customers to ensure product fit and align on ways to drive more value together through technical solutioning.
- Develop and maintain technical support procedures and policies.
- Build credibility and trust within the team and with business customers and stakeholders.
- Drive architecture/design reviews for customers focused on business requirements, and as needed, design, plan, and manage architectural projects.
- Analyze, define, and document requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs.
- Work with business partners, architects, and other groups to identify technical and functional needs of systems and determine priority of needs.
- Stay current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for blithequark to develop.
Key Areas of Focus
- Trusted Advisor: Serve as the front line for customers' tech, product, and cyber needs, as well as for solutioning product-specific improvements.
- Customer Ambassador: Represent the voice of the customer and customer needs in internal discussions and working groups.
- Demonstrate Value: Focus on identifying the best solutions that bring value to customers.
- Thought Leadership: Use research and customer solutioning experiences to build and share thought leadership both internally and externally.
- Subject Matter Experts: Gain deep understanding of products and deep subject matter expertise across technology domains to best advise customers, solve complex problems, and identify areas of improvement for products.
- Pre-Sales & Post-Sales: Serve customers predominantly in the pre-sales stages, determining how to best implement products for their needs, and also solve for any unique requests in the post-sales stages.
- Solution-Oriented: Focus on finding solutions to address every customer problem and need using every tool, skillset, and creativity at your disposal.
- Channel Partnership: Collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.
Qualifications
To be successful in this role, you will need to have a strong background in customer-facing roles, with at least 4 years of experience in an organization or entrepreneurial context. You will also need to have at least 3 years of experience working with cross-functional teams and at least 3 years of experience with cloud services, data clouds, and data manipulation languages. Additionally, you will need to have at least 2 years of experience with design, implementation, or consulting experience of distributed applications.
Essential Qualifications
- Bachelor's degree or military experience.
- At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context.
- At least 3 years of experience working with cross-functional teams.
- At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL).
- At least 2 years of experience with design, implementation, or consulting experience of distributed applications.
Preferred Qualifications
- Master's Degree in Computer Science, Engineering, Information Technology.
- High level of comfort communicating effectively across internal and external organizations.
- History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises.
- 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale.
- 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions.
What We Offer
At blithequark, we offer a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Our benefits package includes a range of programs and resources to help you manage your health, finances, and career development. We also offer a range of perks and discounts, including access to exclusive events and experiences.
Compensation and Benefits
The minimum and maximum full-time annual salaries for this role are $170,700 - $194,800. This role is also eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Our benefits package includes medical, dental, and vision insurance, as well as a 401(k) matching program and paid time off.
Why Join blithequark?
At blithequark, we are committed to diversity and inclusion in the workplace. We believe that a diverse and inclusive workplace is essential to driving innovation and growth, and we are dedicated to creating an environment where all employees feel valued and supported. We offer a range of programs and resources to support the career development and well-being of our employees, including training and development programs, mentorship opportunities, and employee resource groups.
Our Culture
Our culture is built on a set of core values that guide everything we do. We are passionate about innovation and customer satisfaction, and we are committed to creating a workplace that is collaborative, inclusive, and supportive. We believe in empowering our employees to take ownership of their work and to make decisions that drive business results. We also believe in recognizing and rewarding outstanding performance, and we offer a range of programs and incentives to support employee recognition and reward.
How to Apply
If you are a motivated and customer-centric individual who is passionate about driving business growth and customer satisfaction, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, to be considered for this opportunity. We look forward to hearing from you!
Equal Employment Opportunity
blithequark is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.
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