At arenaflex, we pride ourselves on delivering exceptional services and solutions to our clients, creating a positive impact on the lives of millions of people worldwide. As a dedicated and passionate team, we strive to foster a culture where individuality is valued and recognized every day. We are now seeking an experienced Customer Service Representative to join our remote team, where you will have the opportunity to make a real difference and grow with a dynamic organization.
**About the Role**
As a Customer Service Representative at arenaflex, you will be the initial point of contact for inquiries from potential and existing clients, providing exceptional customer service and support. You will be responsible for:
* Acting as the primary point of contact for inquiries from potential and existing clients related to the NJ Family Care Program
* Providing one-to-one telephone contact with clients, applicants, and enrollees in customer service roles
* Accurately documenting enrollment requests, status changes, complaints, and grievances
* Entering application and enrollment information into a web-based computer system for clients wishing to apply for the program over the telephone
* Maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
* Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements**
To be successful in this role, you will need:
* A basic understanding of a call center environment in a customer service role and quality monitoring processes
* The ability to establish and maintain effective working relationships with clients, applicants, and co-workers
* The ability to problem-solve through analysis and ongoing feedback
* Achieving results through knowledge, empathy, and commitment
* The ability to work with people of diverse backgrounds
* A High School diploma or GED
* Background and drug screening required
**What We Offer**
At arenaflex, we offer a comprehensive benefits package, including:
* A competitive hourly rate of $16.00 per hour
* Paid training with equipment provided
* Full-time schedule (40 hours per week)
* Career growth opportunities
* PerkSpot employee discount program
* Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
**Work Environment and Culture**
As a remote Customer Service Representative at arenaflex, you will have the flexibility to work from the comfort of your own home. Our team is dedicated to fostering a positive and inclusive work environment, where individuality is valued and recognized every day. We believe in the importance of work-life balance and offer a range of benefits to support your personal and professional growth.
**Compensation and Benefits**
The pay for this role is $16.00 per hour. In addition to base pay, this position may be eligible for a bonus or incentive based on business need. arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for People with Disabilities**
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also call [insert phone number] to request an accommodation.
**Health and Safety**
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please click on the link below to apply for the Remote Customer Service Representative position at arenaflex.
We look forward to hearing from you and exploring how you can contribute to our dynamic team at arenaflex.