At arenaflex, we're committed to delivering exceptional patient care and service to our community. As a leading pediatric health system, we're seeking a skilled and compassionate Customer Service Representative to join our team. If you're passionate about providing top-notch customer service and have a strong background in customer-facing roles, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is one of the largest pediatric health systems in the United States, providing care exclusively to children from before birth through young adulthood. With a rich history dating back to 1924, we're proud to be an independent and not-for-profit system serving the Upper Midwest. Our commitment to excellence has earned us a top ranking by U.S. News & World Report as one of the nation's best children's hospitals. We're dedicated to promoting diversity, equity, and inclusion, and we're recognized by Modern Healthcare as one of 2023's Top Diversity Leaders.
**Position Summary**
As a Customer Service Representative at arenaflex, you'll play a vital role in providing timely response and resolution to inquiries on account balances of the uninsured and underinsured patients, as well as other patient out-of-pocket expenses related to co-insurance and deductibles. You'll respond to initial patient-family requests, provide detailed explanations of patient billing information, resolve patient-family questions, and collaborate with other departments to research patient billing history. Your excellent customer service and communication skills will be essential in delivering a positive experience for our patients and families.
**Key Responsibilities**
* Respond to patient-family inquiries and resolve issues related to account balances, co-insurance, and deductibles
* Provide detailed explanations of patient billing information and resolve patient-family questions
* Collaborate with other departments to research patient billing history and resolve outstanding concerns
* Consistently demonstrate excellent customer service and communication skills
* Work effectively in a fast-paced environment with multiple priorities and deadlines
* Maintain accurate and up-to-date records of patient interactions and billing information
**Essential Qualifications**
* High School Diploma or equivalent work experience
* 3-5 years of customer service experience
* Experience working with a wide variety of PC applications
* Working knowledge of billing and follow-up processes
* Excellent customer service and communication skills
* Knowledge of HIPAA privacy standards and PCI compliance regulations
* Proficient use of systems (computer, applications, phone systems)
* Basic knowledge of medical terminology
* Detail-oriented, good organizational skills, and ability to be self-directed
* Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere
**Preferred Qualifications**
* Experience working in a healthcare setting or with patient billing and insurance
* Knowledge of medical terminology and billing processes
* Certification in customer service or a related field
* Bilingual or multilingual skills
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work effectively in a team environment
* Flexibility to adapt to changing priorities and deadlines
* Strong time management and organizational skills
* Ability to maintain confidentiality and handle sensitive information
* Proficient use of technology, including computer applications and phone systems
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:
* Develop your skills and knowledge in customer service, billing, and insurance
* Collaborate with other departments to improve patient care and service
* Participate in training and development programs to enhance your skills and knowledge
* Take on new challenges and responsibilities as you grow and develop in your role
**Work Environment and Company Culture**
arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We're committed to creating a workplace culture that's inclusive, respectful, and supportive of all employees. As a Customer Service Representative, you'll work in a fast-paced environment with a team of dedicated professionals who share your passion for delivering exceptional patient care and service.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and a comprehensive benefits package, including:
* Competitive salary
* Comprehensive health insurance
* Retirement savings plan
* Paid time off and holidays
* Opportunities for professional development and growth
* A supportive and inclusive work environment
**How to Apply**
If you're passionate about delivering exceptional customer service and have a strong background in customer-facing roles, we encourage you to apply for this exciting opportunity. Please submit your application today, and don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all.