At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Representative, you'll play a vital role in driving customer satisfaction, loyalty, and retention. If you're a motivated and detail-oriented individual with a passion for building strong relationships, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of innovative solutions that empower businesses to thrive in today's fast-paced market. Our team of experts is dedicated to delivering cutting-edge products and services that meet the evolving needs of our clients. With a strong commitment to customer satisfaction, arenaflex has built a reputation for excellence in the industry.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our remote team at arenaflex. As a key member of our customer service team, you'll be responsible for providing exceptional support to our clients, resolving issues efficiently, and building strong relationships. If you're a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we encourage you to apply.
**Key Responsibilities**
* **Customer Service**
+ Keys in sales orders daily with no more than 2 errors per month
+ Sets up new clients as needed, ensuring a seamless onboarding experience
+ Handles exception calls as needed, providing timely and effective solutions
+ Provides support for sales reps as needed, ensuring they have the resources to succeed
* **Standing Orders**
+ Sets up initial standing orders for customers, as needed
+ Maintains standing orders, including holds, releases, and additions
+ Errors counted against metric stated in 1.1
* **Exception Processing**
+ Processes exceptions into the Case module as needed
+ Creates credit memos, files freight claims, issues call tags, follows defective product procedure, and reships items all as required per exception
* **Freight Claims**
+ Processes freight claims as needed
+ Processes disputes and pursues payment from the carrier
+ Files claim paperwork
* **Additional Responsibilities**
+ Performs in a manner consistent with arenaflex's Core Values and Purpose
+ Attends all scheduled meetings, missing no more than 10% annually
+ Clocks in and out for work and lunch with no more than 1 error per month
+ Provides excellent customer service
+ Follows all OSHA and other safety guidelines
+ Actively demonstrates teamwork at all times
+ Manages any stress on the job, including but not limited to meeting deadlines
+ Adheres to arenaflex's safety standards at all times, such that no serious (requiring medical attention) injury occurred during the prior 12-month period
+ Follows other policies and procedures such that there are no verbal or written warnings during the evaluation period
**Essential Qualifications**
* At least 2 years' experience in a relationship-building customer service environment for a tangible product or service
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
**Preferred Qualifications**
* 1 year's experience with ERP systems such as Epicor
* High School or better education
* Detail-oriented, dedicated, and a team player
* Inspired to perform well by the chance to take on more responsibility and inspired to perform without outside help
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong attention to detail and ability to meet deadlines
* Ability to work independently and as part of a team
* Strong customer service skills, with a focus on building strong relationships
* Ability to adapt to changing priorities and circumstances
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:
* Develop your skills and knowledge in customer service, sales, and relationship-building
* Take on additional responsibilities and challenges as you grow and develop in your role
* Participate in training and development programs to enhance your skills and knowledge
* Collaborate with other teams and departments to drive business growth and success
**Work Environment and Company Culture**
arenaflex is a remote-friendly company that values flexibility and work-life balance. As a Customer Service Representative, you'll have the opportunity to work from home and enjoy a flexible schedule. Our company culture is built on a foundation of:
* Collaboration and teamwork
* Innovation and creativity
* Customer focus and satisfaction
* Continuous learning and development
* Fun and camaraderie
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Competitive salary
* Comprehensive benefits package, including health, dental, and vision insurance
* 401(k) matching program
* Paid time off and holidays
* Flexible work schedule and remote work options
* Opportunities for professional growth and development
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for building strong relationships, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role.
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