At blithequark, we're on a mission to revolutionize the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll be a vital part of our team, delivering exceptional customer experiences and helping individuals navigate the complexities of health insurance. With a strong commitment to innovation and customer satisfaction, we're seeking self-driven, dedicated, and customer-centric individuals to join our remote team.
**About blithequark**
blithequark is a leading provider of cloud-based enrollment tools, serving state-based exchanges, brokers, insurers, and consumers across the country. Our consumer-friendly interface and decision support tools empower millions of consumers to make informed health plan decisions. With a strong focus on innovation and customer satisfaction, we're committed to building a motivating and positive work environment, even in a remote setting.
**Why Join blithequark?**
As a Remote Customer Service Representative at blithequark, you'll enjoy a range of benefits, including:
* Competitive hourly pay rates, with opportunities for performance-based incentives
* Flexible, remote work arrangements, allowing you to work from the comfort of your own home
* Collaborative and supportive team environment, with opportunities for growth and development
* Comprehensive benefits package, including 401K match, Individual Coverage HRA (ICHRA), and paid time off (PTO)
* Paid training and certification programs, to ensure your success in the role
**Responsibilities**
As a Remote Customer Service Representative, you'll be responsible for delivering exceptional customer experiences, providing technical support, and managing customer accounts. Your key responsibilities will include:
* Inbound and outbound calls, to provide customer support and resolve issues
* Delivering the highest level of customer service experience consistently, through creative problem-solving and effective communication
* Managing customer accounts, including application data entry and online chat inquiries
* Interpreting and following defined procedures and policies, to ensure compliance with regulated guidelines
* Flexibility and adaptability to changing projects and updates, with a focus on time and task management
* Extensive self-study, training, and testing, to ensure eligibility for certification and promotions
**Requirements**
To succeed as a Remote Customer Service Representative at blithequark, you'll need:
* 18 years of age or older
* Minimum internet speed of 35 mb/s
* Dedicated, private, and secure workspace
* Personal laptop or desktop computer required for the training period
* Commitment to full attendance during the 3-week training period
* Completion of a background check and health screening
* Cable/Fiber Broadband Internet with a hard-wired Ethernet connection is required
* NOT compatible: Mobile Internet Service Providers and Satellite
**Qualifications**
To excel in this role, you'll need:
* Moderate to advanced computer skills
* High level of comfort learning new technology
* High level of professionalism
* Excellent verbal and written communication skills
* Comfortable working from home
* Self-motivated and success-driven
**Preferred Experience**
While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance, or the Affordable Care Act, would be an asset. Familiarity with CRM systems and practices, as well as Spanish bilingual skills, are also highly valued.
**What We Offer**
As a Remote Customer Service Representative at blithequark, you'll enjoy a range of benefits, including:
* Paid training and certification programs
* Full-time, seasonal temp-to-permanent roles
* Performance and attendance-based incentives, in addition to the base pay
* The convenience of working from home
* Collaborative and supportive team environment
* 401K match
* Individual Coverage HRA (ICHRA)
* Paid time off (PTO)
**How to Apply**
If you're a motivated, customer-centric individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. To learn more and submit your application, please visit our website at [insert link].
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