Unlock your potential with a new role at arenaflex as a Customer Service Representative I! An immediate start is available for this hybrid position, which places you at the center of innovation. This position requires a strong and diverse skillset in relevant areas to drive success. This straightforward role comes with a dependable salary of a competitive salary.
**Overview**
We are looking for candidates who are passionate about delivering exceptional customer experiences and are eager to join a dynamic team at arenaflex. As a Customer Service Representative I, you will be the initial point of contact for banking inquiries and concerns, providing support for existing and prospective clients via inbound telephone calls and live chat. If you value integrity, are looking for stability, and want to help valuable customers and resolve issues, this role may be the perfect fit for you.
**About arenaflex**
arenaflex is a leading provider of innovative financial solutions, and we are committed to delivering exceptional customer experiences. Our team is passionate about helping our customers achieve their financial goals, and we are looking for like-minded individuals to join our team. With a focus on integrity, stability, and customer satisfaction, we offer a unique and rewarding work environment that fosters growth and development.
**Responsibilities**
As a Customer Service Representative I, you will be responsible for:
* Serves as an initial point of contact on banking inquiries and concerns.
* Provides support for existing and prospective clients via inbound telephone calls and live chat.
* Resolves concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.
* Identifies cross-sell opportunities and makes referrals as appropriate.
* Provides accurate, confidential client service through bankcard, business online banking, or general servicing knowledge.
**Key Skills and Qualifications**
To be successful in this role, you will need:
* High school diploma or GED with 1 year call center or customer service experience.
* Strong verbal and written communication skills.
* Working knowledge of PC-based software.
* Ability to work in multiple software applications at one time.
* Strong keyboard skills.
* Ability to multi-task in a fast-paced environment.
* Ability to display professionalism while interacting with others.
**Preferred Qualifications**
While not required, the following qualifications are preferred:
* Call center experience.
* Bachelor's degree.
* Financial Services experience.
* Bilingual (Spanish).
**Work Environment and Culture**
As a hybrid employee, you will have the opportunity to work from home and in our office in Raleigh, NC. Our office is a dynamic and collaborative environment that fosters growth and development. We offer a range of benefits, including:
* Competitive salary.
* Comprehensive benefits package.
* Opportunities for career growth and development.
* Collaborative and supportive work environment.
* Recognition and rewards for outstanding performance.
**Hours of Operation**
Our hours of operation are Monday - Friday 8am - 9pm, Saturday & Sunday 8am - 8pm, with various schedules available.
**Security and Background Checks**
arenaflex is committed to maintaining a safe and secure work environment. As a condition of employment, you will be required to undergo a background check, fingerprinting, and drug testing prior to starting work.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team at arenaflex!